We are currently investigating an issue affecting users in Germany. Some users may not see their account balances and may encounter a red error message stating, “Couldn’t update data, please try again later.” Our team is actively investigating the issue and working to restore normal service. We will provide an update as soon as more information is available. status.xprnetwork.org/incide…

[Status] Resolved: This incident has been resolved. stspg.io/60lpt7mypwm5?u=0g60…

We are investigating an issue affecting Metal Blockchain staking visibility and P-Chain Explorer functionality. Thank you for your patience. status.xprnetwork.org/incide…

We are currently investigating an issue affecting account verification (KYC) in Metal Pay. Some users may experience delays or be unable to progress through the verification process. Our team is actively investigating the issue and working to restore normal functionality. We will provide additional updates as more information becomes available. status.metalpay.com/incident…

Thank you for your patience and understanding while our team investigated and worked to resolve this issue. All features and services are now fully enabled and operational. There may still be a slight delay with some transactions currently being processed, but these are expected to complete shortly. If you experience any issues or have any questions, please feel free to reach out to our Client Services team. We’re here to help. Thank you again for your patience and continued support. status.xprnetwork.org/incide…

Our team continues to make progress on the final steps required to fully restore crypto deposits and withdrawals. All other services remain operational, and user accounts and funds remain safe and secure. We are now in the final stages of the restoration process and expect to complete the remaining work very soon. Pending deposit and withdrawal transactions will be processed once services are fully restored, and there is no need to resubmit any existing requests. We appreciate your continued patience and understanding while we complete this work. We will provide another update as soon as crypto deposits and withdrawals are fully restored. XPR Network: status.xprnetwork.org/incide… Metal Pay: status.metalpay.com/incident…

Thank you for your continued patience while we worked to resolve the issue. All services are now operational. Crypto withdrawals that are currently pending, as well as new withdrawal requests, will be processed and fully enabled very soon. We appreciate your additional patience and understanding as we complete this final step. Please continue to follow our Status Page for the latest updates, and contact our Client Services team if you have any questions or need further assistance. XPR Network: status.xprnetwork.org/incide… Metal Pay: status.metalpay.com/incident…

The team is actively working to resolve the ongoing investigation, which will allow us to re-enable all features and process pending transactions very soon. Please refer to the Status Page for future updates, and feel free to contact the Client Services team if you have any further questions or inquiries. XPR Network: status.xprnetwork.org/incide… Metal Pay: status.metalpay.com/incident…

RT @metalpaysme: We’ve released a new version of the Metal Pay app and recommend updating to the latest version. This update includes impo…

We're aware that some Metal Pay customers on iOS are unable to access the app, and we're sorry for the disruption. Our team has completed the fix and submitted the updated version to Apple. We're currently waiting for App Store approval and will share an update as soon as it's available. Customer funds remain secure. Thank you for your patience. status.metalpay.com/incident…

We’re aware of the recent Litecoin network incident involving a temporary chain reorganization and patched vulnerability. As a precaution, LTC deposits and withdrawals are currently on hold. Funds remain safe, and all valid transactions are unaffected. We will re-enable services once the network is fully stable. Thank you for your patience, we’ll share updates as soon as they’re available.

We’re aware that some users are still seeing a blank page even after updating the Metal Pay app and iOS to the latest versions. Our team is actively working on a fix. We appreciate your patience and understanding 🙏

We’re aware that some users are seeing a blank page in Metal Pay when withdrawing crypto assets ⚠️ This should be resolved by updating the Metal Pay app to the latest version in the App Store 📲 and making sure your iOS is updated to the latest available version 🔄 If you’re still experiencing issues after updating, please let us know 🙏