2K Support@2KSupport

Official 2K Support on Twitter. Also check out our support site and knowledge base for answers: support.2k.com We are available 24/7.

 Novato, California
support.2k.com
Joined March 2011
676 Photos and videos
WWE 2K26: We have released a new hotfix that addresses the reported concerns around a crash on the "Press Any Button" screen after Patch 1.15. Thank you for your patience."
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WWE 2K26: We are investigating reported concerns around a crash occurring on the "Press Any Button" screen after Patch 1.15. We will provide an update when available and appreciate your patience.
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A new hotfix is available now for WWE 2K26 on Nintendo Switch 2 that addresses the saved data concerns from Patch 1.15. Online modes are also back up. Thank you for your patience.
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WWE 2K26: We are aware of reported concerns with the latest patch (1.15) on Nintendo Switch 2 and are investigating the issue. We will provide an update once resolved. Thank you for your patience.
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Civilization 7 Multiplayer maintenance with a brief downtime is planned for April 30th at 9:00 AM ET / 6:00 AM PT / 1:00 PM UTC
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We're aware that some players that should be entitled to the Premium Season 2 Ringside Pass are showing it as locked. This will get you back in the ring: XBX/PS5 -Go thru the purchase flow of Season 2Will say it's free, download. NSW2 - Unload virtual card, reload , launch game
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WWE2K26 Cross-Platform Community Creations on PS5 are back online. Thank you for your patience!
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NBA 2K Playgrounds 2 online servers will be permanently shut down on August 20, 2026. More info: support.2k.com/hc/articles/3…
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WWE 2K24/2K25 Server Maintenance Alert! Offline play is fine, but expect online issues: Oct 15: 11:00-13:00 CEST (02:00-04:00 PDT) Nov 5: 09:00-13:00 CET (00:00-04:00 PST) Online modes will be back to normal afterward!
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2K Support retweeted
Evan
@itsEvanCC
10 Sep 2025
We have identified the cause of the persistent “A problem has been encountered..” error during games in The City when using certain save files. This issue will be resolved in an upcoming patch update, and we will share the patch release time as soon as possible. Thanks for your patience. discord.gg/nba2k #NBA2K26
JBoyGoCrazy@JBoyGoCrazy
9 Sep 2025
Replying to @NBA2K
@NBA2K @Beluba @itsEvanCC I been dealing with this for 4 days and I’m not getting a response on my support tickets
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2K Support retweeted
NBA 2K
@NBA2K
29 Aug 2025
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Online modes have been fully restored. While no save data corruption occurred, users who were playing during the outage may have lost up to their last 30 minutes of playtime. If you believe you lost more than 30 minutes of data, please reach out to us at support.2k.com
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We're taking PGA TOUR 2K25 offline due to reports of corrupted save data warnings. Local Quick Play is still accessible while we investigate this issue. Please check our server status page for further updates. Thanks for your patience. pgatour.2k.com/server-status…
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PGA TOUR 2K25 will be offline beginning 5 AM PT / 8 AM ET Friday, March 21, for two hours as we perform some planned maintenance and optimization. Offline modes will still be available. Thank you for your patience.
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Connectivity to online modes for PGA TOUR 2K impacted by today's reported issues are now running properly and available.
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We are aware of and are investigating reported concerns of issues related to connectivity across some PGA TOUR 2K game modes. We appreciate your patience as we work to resolve the issue.
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We are aware of and investigating reported concerns of issues occurring when attempting to enter MyRISE. We appreciate your patience.
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Attention WWE Universe PC: Virtual Currency from the Deadman and Bloodline Editions will be available on 3/14. Console: Virtual Currency from the Deadman and Bloodline Editions unlocks after MyFACTION team setup and is available in shared wallets between MyFACTION and The Island
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We are updating our Terms of Service. Starting March 28, 2025, an in-game prompt will require you to accept the new terms to continue playing. To learn more, check out our FAQ: support.2k.com/hc/articles/3…
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We appreciate the patience of our PGA TOUR 2K25 players on Xbox Series X|S as we have worked with Microsoft to resolve reported issues with in-game menus. A fix has been deployed to resolve the majority of cases. We'll continue to monitor and investigate any additional issues.
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