Access CX - #CX #AI #BPO
@AccessCX

Specializing in #DigitalTransformation Strategies, Integrated #Tech Solutions with a focus on #AI, Managed #IT & #BPO Services, & Global #Vendor Selection. #CX

Joined August 2024
2,348 Photos and videos
For decades, the equation was clean and commercially reliable: more volume required more seats, more seats generated more revenue, and labour arbitrage protected the margin. Leaders on both sides of the table could forecast, staff and bill against a unit everyone understood. However, AI just broke that equation. Where are you seeing the sharpest tension right now between AI outcomes and how the deal is still priced? Link: linkedin.com/pulse/burn-cx-p… #BurnTheCXPlaybook #CX #BPO #CallCenters #AIinCX #OutcomeBased #ContactCenter @BetaMoroney
Burn the CX Playbook | Episode 1

ALT Burn the CX Playbook | Episode 1
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How one mortgage lender deployed voice AI agents to improve borrowers’ experience customerexperiencedive.com/n… #artificialintelligence #CX
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Service quality is eroding for household appliances, electronics customerexperiencedive.com/n… #CX #artificialintelligence
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Marriott undergoes ‘organizational changes’ to Customer Engagement Centers customerexperiencedive.com/n… #CX #artificialintelligence
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Brands ignore customer feedback at their own peril customerexperiencedive.com/n… #CX #artificialintelligence
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Most companies underuse CX data to guide automation efforts customerexperiencedive.com/n… #CX #artificialintelligence
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Reliance on AI tools in decision-making can lead to risky CX business customerexperiencedive.com/n… #artificialintelligence #CX
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Are AI-driven customer service cuts here to stay? Gartner predicts rehiring customerexperiencedive.com/n… #artificialintelligence #CX
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CX workforce budgets take a hit as organizations increase AI spending customerexperiencedive.com/n… #artificialintelligence #CX
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How AI virtual agents are changing the resolution standard in the contact center customerexperiencedive.com/s… #artificialintelligence #CX
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Where humor fits in customer service customerexperiencedive.com/n… #CX #artificialintelligence
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Customer service AI implementations have a knowledge problem customerexperiencedive.com/n… #CX #artificialintelligence
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Williams-Sonoma AI assistants drive customer engagement — and conversions customerexperiencedive.com/n… #artificialintelligence #CX
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Customers still want access to a human in customer service customerexperiencedive.com/n… #artificialintelligence #CX
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With customer service, results matter above all else customerexperiencedive.com/n… #artificialintelligence #CX
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Why Tropical Smoothie Cafe’s CFO champions CX customerexperiencedive.com/n… #artificialintelligence #CX
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Only one-quarter of AI customer service use cases produce ROI customerexperiencedive.com/n… #CX #artificialintelligence
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Allstate preps Allie platform to drive agentic strategy, enhance customer service customerexperiencedive.com/n… #artificialintelligence #CX
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6 examples of how employee experience can shape CX customerexperiencedive.com/n… #CX #artificialintelligence
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Most #AI pilots in #CX still succeed under ideal conditions — and then quietly stall. The demo works. Production does not. Today, we burn AI pilot theatre and examine what it actually takes to close the gap. Where are you seeing the biggest gap right now between AI pilot success and actual production impact? #BurnTheCXPlaybook #BPO #CallCenters #AIinCX #OutcomeBased #ContactCenter @BetaMoroney
Burn the CX Playbook | Episode 2: Burning AI Pilot Theatre

ALT Burn the CX Playbook | Episode 2: Burning AI Pilot Theatre

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McDonald’s CEO blames US traffic drop on poor execution as satisfaction dips customerexperiencedive.com/n… #artificialintelligence #CX
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