Partner @sequoia. Working w/ founders from idea to IPO & beyond: @airbnb @doordash @citsecurities @kalshi @clay @foundforbiz @Nominal_io @zipline
San Francisco, CA, USA
Based in United States
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In a world where it’s easier than ever to start and scale a new business, customer service may end up being the ultimate differentiator.
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We often praise people for their consistency; yet variability, versatility, and flexibility are equally valuable.
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Tim Cook disproved his skeptics by focusing on Apple’s core competencies. Know your own differentiated competencies that let you become a long-term winner.
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If you want your company to be gritty: create a gritty culture, hire gritty people, and celebrate gritty achievements.
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'When you're playing a point, it has to be the most important thing in the world, and it is. But when it's behind you, it's behind you.'
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Sometimes, the path to greater efficiency is figuring out ways to complete tasks in parallel rather than serial.
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