Ask Spectrum
@Ask_Spectrum

Spectrum's support team. For other Spectrum info follow @GetSpectrum. Please restrict private info to DM's. Spectrum's privacy policies at Spectrum.net

 United States
teddit.net/r/Spectrum_Offici…
Joined January 2009
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We're excited to welcome @CoxHelp to @Ask_Spectrum! Stay tuned, we'll keep you posted every step of the way Learn more at CoxIsNowSpectrum.com
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Hawaii customers, we continue to assess damage to our network caused by Hurricane Lala. Our service interruptions are largely aligned with power outages impacting the area. We have already started to make the necessary repairs to our network wherever we have access, and it is safe for our employees to do the work. We have hundreds of dedicated maintenance and field operations technicians who are working to restore services as soon as possible. We've opened nearly 3,000 Spectrum WiFi access points across Hawaii to help the community stay connected. You can find more information by visiting spectrum.net/support/general…
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Hawaii customers- we're actively monitoring weather conditions ahead of Tropical Storm Lala, which is expected to bring high winds and tropical storm conditions to your area. We are staging crews now so we can respond as quickly as possible. We work closely with local power companies, and if you lose power, they will have the best information. Once power is restored, and conditions are safe, our techs will work quickly to restore any affected services. For more information, visit Spectrum.net/stormprep
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Ask Spectrum retweeted
Charter News
@CharterNewsroom
Aug 5
Spectrum's in-store ASL service now connects deaf customers with virtual ASL interpreters in nearly 100 Stores. Because connections – online, over the phone or in stores – shouldn't come with barriers: corporate.charter.com/newsro…
Spectrum Mobile store employee and ASL interpreter.

ALT Spectrum Mobile store employee and ASL interpreter.

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To support the community in the wake of last week’s tornado, Spectrum has activated 10 WiFi trailers and opened more than 1,800 WiFi Access Points across the Menasha/Fox Valley Region to help community members stay connected as they file damage claims, conduct business and connect with loved ones. The trailers provide free WiFi service to any device through the “Spectrum Community Response” WiFi network within a few hundred feet of the locations below. Community members can find more information about the available WiFi Access Points, restoration efforts and more at spectrum.net/wisconsintornad…
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Locations - Menasha Hart Park near Appleton Rd. Smith Park Lake Edge Learning Center Menasha High School Jefferson Park Elizabeth Court Apartments Plank Rd Stop-N-Go Doty Island (2 Locations) Appleton Palisades Park
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The issue with our Spectrum TV app is still ongoing for customers using Xumo boxes. It has been resolved for all other platforms. If you're still experiencing app issues on other devices, please let us know.
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Our engineers are currently working to restore issues with the Spectrum TV app. We apologize for the inconvenience that this has caused.
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Where it is safe to do so, our local crews are on the ground assessing damage, making repairs and restoring services for our customers in the Great Lakes region who were recently impacted by severe thunderstorms, which left thousands without power or Spectrum services (cont)
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Before your Spectrum services can be restored, power must be restored to our network. If you have lost power, please contact your local provider. The safety and well being of our customers and our employees is our priority.
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For more information, please visit: spectrum.net/wisconsintornad… Thank you
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Spectrum Business customers! Remember, we’re here for you on Saturday too! 📞 Speak with a specialist: Saturday, 9 AM–5 PM ET Call us at 866-441-4044 for anything you need. #SmallBusiness #SaturdaySupport
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Spectrum Business customers-- your business deserves expert support -- even on weekends. Call our specialists Saturday, 9 AM–5 PM ET if you need to! 📞 866-441-4044 We are here to keep your business moving forward! #SmallBiz #CustomerCare
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Spectrum Business customers! Remember, we’re here for you on Saturday too! 📞 Speak with a specialist: Saturday, 9 AM–5 PM ET Call us at 866-441-4044 for anything you need. #SmallBusiness #SaturdaySupport
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Spectrum Business customers-- your business deserves expert support -- even on weekends. Call our specialists Saturday, 9 AM–5 PM ET if you need to! 📞 866-441-4044 We are here to keep your business moving forward! #SmallBiz #CustomerCare
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Spectrum Business customers-- Your business deserves expert support -- even on weekends. Call our specialists Saturday, 9 AM–5 PM ET if you need to! 📞 866-441-4044 We are here to keep your business moving forward! #SmallBiz #CustomerCare
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We are preparing for Winter Storm Gianna, which is expected to impact customers in parts of Maryland, Virginia, Tennessee, North Carolina, South Carolina and Georgia. We are also continuing recovery efforts in parts of Tennessee recently affected by Winter Storm Fern. We are already staging crews and equipment so we can respond as quickly as conditions will allow. Our technicians live and work in your area so we know first-hand how back-to-back storms can be especially stressful, disrupting work, school and daily life. We’re here to support you and are taking steps now to be ready for what’s ahead. Please note--commercial power must be restored before we can restore your Spectrum services. If power is lost, your local provider will have the most current information. For more, visit spectrum.net/support/general…
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