Official @BYDFi Customer Support. We’re here to help! Any questions, drop us a DM, including your ticket # if you have one. Email or live chat are also welcome!
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Supercharge your trading with BYDFi API! 🚀
Access market data, automate trades, and integrate with your systems. Create your API key on PC in just a few minutes—but remember, 2FA and KYC are required first.
More FAQ about the API, check the link here👇
bydfi.com/en/support/FAQs/ar…
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Supercharge your trading with BYDFi API! 🚀
Access market data, automate trades, and integrate with your systems. Create your API key on PC in just a few minutes—but remember, 2FA and KYC are required first.
Get started here👇 bydfi.com/en/support/FAQs/ar…
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What is the Withdrawal Address Book? 📖
It lets you whitelist trusted addresses—so withdrawals only go where you authorize.
Plus, newly added addresses come with a 24-hour security hold for extra protection.
Learn how to manage yours:
bydfi.com/en/support/FAQs/ar…
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You know what a Position Airdrop Voucher is—now get the full FAQ. 📘
From claiming and usage rules to expiration and settlement—everything you need to know in one place.
Dive into the details 👇
bydfi.com/en/support/FAQs/ar…
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You know about Cashback Vouchers and Trading Vouchers—now meet the Position Airdrop Voucher. 🪂
It's a one-time coupon to open a futures position.
Profit = yours. Loss = covered.
It auto-closes when targets are hit.
Full guide here:
bydfi.com/en/support/FAQs/ar…
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Want to add an extra layer of security to your BYDFi account?
Here's how to set up your Anti-Phishing Code on PC:
1️⃣ Go to Account and Security > Security
2️⃣ Find Anti-Phishing Code > click Settings
3️⃣ Create a unique code (4–20 letters & numbers)
4️⃣ Click "Create Anti-Phishing Code"
Full guide here 👇
bydfi.com/en/support/FAQs/ar…
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Managing your crypto assets shouldn't be complicated. ✅
Our Assets FAQ answers the most common questions: How to check transfer records, why some coins are unavailable, what happens to delisted tokens, and more.
Bookmark this guide:
bydfi.com/en/support/FAQs/ar…
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Verification email not arriving?
Here's your 2-minute action plan:
🔹 Request the code again (wait 30s between attempts)
🔹 Search your mailbox for "BYDFi"
🔹 Check the Spam and Promotions folders
🔹 Clear your browser cache or use incognito mode
Still stuck? Full guide here 👇
bydfi.com/en/support/FAQs/ar…
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Can't receive your BYDFi SMS verification code? Here's what to do:
✅ Check your mobile signal
✅ Ensure no SMS-blocking apps are active
✅ Verify your phone isn't on Do Not Disturb
✅ Contact your carrier if the issue persists
Complete guide with all solutions 👇
bydfi.com/en/support/FAQs/ar…
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Verification email not showing up?
Here's your action plan:
✅ Check Spam & Promotions folders
✅ Add BYDFi to your contacts/whitelist
✅ Wait 30 minutes during peak times
✅ For Apple "Hide My Email" users: check your real Apple ID email
More help here:
bydfi.com/en/support/FAQs/ar…
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You've completed basic KYC—now it's time for Proof of Address verification. 🏠
This step helps to ensure platform compliance.
Our app guide makes it quick and easy.
Learn more:
bydfi.com/en/support/FAQs/ar…
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Missing important emails from BYDFi? 📧
They might be going to spam!
Whitelist our official email addresses to ensure you never miss login alerts, withdrawal confirmations, or crucial updates again.
Step-by-step guides for Gmail, Outlook, Yahoo & more 👇
bydfi.com/en/support/FAQs/ar…
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Got more questions about Cashback Vouchers❓
We've compiled all the answers.
From eligibility and trading volume requirements to expiration and conversion rules—our FAQ covers everything you need to know. ✅
Get your answers here 👇
bydfi.com/en/support/FAQs/ar…
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You know what a Cashback Voucher is—now learn how to claim and use one on PC. 🖥️
From navigating to "My Rewards" to check your progress, our step-by-step guide has you covered.
Start here👇
bydfi.com/en/support/FAQs/ar…
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Trade, meet targets, unlock cash. 🔓
The BYDFi Cashback Voucher rewards active futures traders.
Hit the required trading volume and profit, and your voucher turns into withdrawable funds. It's that simple.
Full details and rules:
bydfi.com/en/support/FAQs/ar…
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From processing times and failed withdrawals to KYC limits and security holds—get all your withdrawal questions answered in one place. 📚
Our complete Withdrawal FAQ covers the most common issues users face.
Check out the FAQs here ⬇️
bydfi.com/en/support/FAQs/ar…
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You've learned about withdrawal without verification—now master address management on PC.
Build your whitelist, understand the 24-hour security hold, and withdraw with peace of mind.
Get the full guide here⬇️
bydfi.com/en/support/FAQs/ar…
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Withdrawing coins like XRP, ATOM, BAND, or XLM from BYDFi? Don't forget the Memo/Tag!
This small detail ensures your funds arrive safely at the receiving wallet.
Our app guide shows you exactly where to enter it.
Check it out:
bydfi.com/en/support/FAQs/ar…
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Speed up your crypto withdrawals!
The Withdrawal Without Verification feature lets you skip security checks for addresses you've already trusted.
No more waiting for verification codes every time. ✅
See how to enable it in the BYDFi App:
bydfi.com/en/support/FAQs/ar…
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