Bitget will begin resuming withdrawals in orderly phases following the security incident identified on September 24. The vulnerability involved in the incident has been identified and remediated. Bitget's security and technical teams have since been conducting additional validation and security checks across the withdrawal infrastructure, while independent cybersecurity experts Mandiant and SlowMist continue to support the investigation. The temporary withdrawal pause remains a security measure and is not related to the availability of user assets. User account balances remain unaffected, and Bitget's Protection Fund covers the financial impact of this platform-wide incident. Withdrawals will resume in an orderly manner once these security checks are completed. The current withdrawal resumption schedule is as follows: > Sep 28, 8:00 (UTC): BTC (Bitcoin Network) > Sep 29, 8:00 (UTC): ETH (Ethereum, BSC, Arbitrum, Base, Optimism) > Sep 30, 8:00 (UTC): USDT (Ethereum, BSC, Solana, Tron) > Oct 2, 8:00 (UTC): Other Tokens / Fiat / P2P Our objective is to restore withdrawal services across all supported assets and networks as quickly and safely as possible. The incident remains contained, and no further unauthorized transfers are possible. User funds are unaffected throughout this process. Trading and deposits continue to operate. Users do not need to take any action ahead of the rollout. Withdrawal availability will be reflected directly on the Bitget platform, and users are advised to follow Bitget's official channels for updates.

Bitget will begin resuming withdrawals in orderly phases following the security incident identified on September 24. The vulnerability involved in the incident has been identified and remediated. Bitget's security and technical teams have since been conducting additional validation and security checks across the withdrawal infrastructure, while independent cybersecurity experts Mandiant and SlowMist continue to support the investigation. The temporary withdrawal pause remains a security measure and is not related to the availability of user assets. User account balances remain unaffected, and Bitget's Protection Fund covers the financial impact of this platform-wide incident. Withdrawals will resume in an orderly manner once these security checks are completed. The current withdrawal resumption schedule is as follows: > Sep 28, 8:00 (UTC): BTC (Bitcoin Network) > Sep 29, 8:00 (UTC): ETH (Ethereum, BSC, Arbitrum, Base, Optimism) > Sep 30, 8:00 (UTC): USDT (Ethereum, BSC, Solana, Tron) > Oct 2, 8:00 (UTC): Other Tokens / Fiat / P2P Our objective is to restore withdrawal services across all supported assets and networks as quickly and safely as possible. The incident remains contained, and no further unauthorized transfers are possible. User funds are unaffected throughout this process. Trading and deposits continue to operate. Users do not need to take any action ahead of the rollout. Withdrawal availability will be reflected directly on the Bitget platform, and users are advised to follow Bitget's official channels for updates.

[UPDATES] We are currently working with independent third-party experts Mandiant and SlowMist for a full investigation. Our first priority is our users. User balances remain intact, and Bitget's User Protection Fund covers the impact on this platform-wide incident. Bitget Wallet operates as a self-custodial wallet on a completely separate and independent infrastructure from Bitget Exchange and was not affected by this incident. Bitget Wallet users' assets remain onchain under users' control and remain unaffected. The Bitget Exchange platform continues to operate normally. Withdrawals are still temporarily paused while we complete additional security checks, and we will restore them as soon as we are confident that it is safe to do so. We know that during an incident like this, users want answers quickly. We will provide timely updates through Bitget's official channels.

Here is what we can confirm at this stage: On the attack: Our security team has made initial progress in tracing the source. The attacker compromised a critical backend system within our wallet infrastructure, used it to spoof transaction data, and triggered our authorization process to move funds out. Private key compromise has been ruled out — this excludes the more severe risk scenarios. Loss containment is confirmed. No further unauthorized transfers are possible. The specific method of system intrusion remains under active investigation. A full technical report will follow once confirmed. On withdrawal restoration: Multiple technical teams are working in parallel on system remediation and security hardening. Withdrawal restoration is being prepared in parallel. We will announce a timeline as soon as one is confirmed — we will not commit to a window we cannot guarantee.

今天凌晨2:31 Bitget安全系统监测到部分热钱包出现异常转账。安全团队在第一时间启动应急响应机制。 一、已确认的情况： 1、初步评估涉及金额约3.516亿美金 2、冷钱包及平台绝大部分资产完整，未受影响 3、用户资金安全。本次损失金额完全在Bitget用户保护基金覆盖范围之内（保护基金当前规模逾4.64亿美元） 二、已采取的措施： 1、事件发生后数分钟内启动应急响应小组 异常转账地址已标记并上报 2、出于资金安全考虑，提币功能暂时关闭，待安全核查完成后有序恢复 3、已通知执法机构及链上安全机构介入调查 三、对您意味着什么： 1、您的账户余额准确，资产受到保护 2、充币和交易功能正常运行 3、提币暂时关闭，安全核查完成后将第一时间恢复 四、后续安排： 我们将以小时级别持续更新，请关注官方平台公告。我们将在24小时内发布完整事件报告，包括根本原因分析与整改措施。在调查结论明确前，我们不会对攻击方式进行任何猜测。 🙏Bitget 走过了多轮牛熊，我们不会回避本次事件——每一笔资金、每一个决策，我们都会向大家如实交代。后续进展将第一时间同步。安心！

Our CEO, @GracyBitget will host a live update in few minutes to address the incident directly. Transparency remains our priority. We’ll share more information soon.

The future of trading isn’t built around one market. This 5 October, we're bringing the industry together to celebrate the institutions and leaders shaping the digital asset ecosystem at the prestigious INS Awards! 8uilt for perfection: Where better markets begin. #BitgetINSAwards