[BITGET SECURITY UPDATE: BACK TO NORMAL] We are happy to confirm that all systems are now fully operational. Here's everything you need to know: YOUR ASSETS ARE PROTECTED Bitget's User Protection Fund (holding over $464 million at the time of incident) could cover the losses from the incident: Your personal account balances were NEVER affected All losses are covered by the Protection Fund Fund wallet addresses are publicly verifiable on-chain: bitget.com/asia/promotion/pr… Bitget will replenish the Protection Fund WITHDRAWALS ARE NOW IN PROGRESS Withdrawal services are being progressively restored! Here's the phased schedule: Yesterday (Sept 28): BTC withdrawals resumed [CheckMark] Today (Sept 29): ETH withdrawals resumed [CheckMark] Tomorrow (Sept 30): USDT withdrawals resume [AlarmClock] Friday (Oct 2): All other tokens + fiat + P2P services resume [AlarmClock] The phased approach ensures security while we validate each asset class systematically. BUSINESS AS USUAL Deposits: Fully active Trading: Operational throughout Security: Enhanced monitoring in place All features & promotions: Running normally The Bitget Alliance Program is Live: nitter.net/bitget/status/21045946…. Restrictions may apply. Please, refer to Bitget's Terms of Use. SECURITY MEASURES Our teams (with the support of independent cybersecurity experts Mandiant & SlowMist) have: Identified & fixed the vulnerability Confirmed cold wallets were NOT affected Continuous remediation and additional security checks Ongoing forensic investigation & asset tracing STAY INFORMED For accurate updates, follow ONLY: Bitget official website & app Bitget Support Center Verified Bitget social channels Beware of unofficial sources, scammers or impersonators!

[Update on ETH Withdrawals on Bitget] Following the resumption of ETH withdrawals, on September 29th at 9:00 AM UTC Bitget recorded approximately: ETH inflows: 9,674 ETH ETH outflows: 9,023 ETH This follows the resumption of BTC withdrawals on Bitcoin and BSC networks yesterday, September 28th. More Details: nitter.net/bitget/status/21048841… Thank you for your continued trust and support!

[Live with Bitget CEO] Security Incident & Latest Updates Join us live for: Official updates & follow-up actions Answers to key community questions When? Tomorrow, September 29th, 20:00 (CET) Where? Bitget Live: bitget.com/live/room/1488428… Bitget X: nitter.net/bitget

Verify Before Trust Please be careful with any Bitget-related accounts, messages, and links. Beware of impersonators and suspicious links Always verify whether an account or link is official Never share your password, OTP, or sensitive account information Verify Official Bitget Channels: bitget.com/promotion/officia… Simply select the platform (X, Telegram, website, etc.) and paste the URL to check if it is official. Stay safe. Stay vigilant

[Bitget Incident Report Livestream] We know this has been a difficult and worrying time for our community. Join us tomorrow to hear directly from the Bitget team and get the latest updates. When? September 28, 9:30 AM (CET) Where? Bitget X Page & Bitget Live Join our CEO Gracy Chen and Xie Jiayin as they discuss the incident report, answer community questions, and share the latest updates on withdrawals. Incident report Community Q&A Latest withdrawal updates More Details: nitter.net/bitget/status/21041642…

[UPDATE - WITHDRAWAL PLAN] Following the security incident identified on September 24, Bitget will begin resuming withdrawals in orderly phases. The vulnerability involved in the incident has been identified and remediated. Bitget's security and technical teams have since been conducting additional validation and security checks across the withdrawal infrastructure, while independent cybersecurity experts Mandiant and SlowMist continue to support the investigation. The temporary withdrawal pause remains a security measure and is not related to the availability of user assets. User account balances remain unaffected, and Bitget's Protection Fund covers the financial impact of this platform-wide incident. Withdrawals will resume in an orderly manner once these security checks are completed. The current withdrawal resumption schedule is as follows: September 28, 10:00 AM (CET): BTC (Bitcoin Network) September 29, 10:00 AM (CET): ETH (Ethereum, BSC, Arbitrum, Base, Optimism) September 30, 10:00 AM (CET): USDT (Ethereum, BSC, Solana, Tron) October 2, 10:00 AM (CET): Other Tokens / Fiat / P2P Our objective is to restore withdrawal services across all supported assets and networks as quickly and safely as possible. The incident remains contained, and no further unauthorized transfers are possible. User funds are unaffected throughout this process. Trading and deposits continue to operate. Users do not need to take any action ahead of the rollout. Withdrawal availability will be reflected directly on Bitget platform. Users are kindly advised to follow Bitget's official channels for updates.

[𝗜𝗠𝗣𝗢𝗥𝗧𝗔𝗡𝗧 𝗨𝗣𝗗𝗔𝗧𝗘𝗦] The withdrawal plan will be announced by September 26th, 6:00 AM CET. We appreciate your patience on this matter. Based on the latest onchain tracing and classification of transactions, assets equivalent to approximately $387.5 million were transferred to attacker-controlled addresses across multiple networks. The revised figure reflects a more complete accounting of transfers that occurred during the incident, adding affected assets on Zcash and TRON that were not included in the initial estimate. It does not reflect further unauthorized transfers. The incident remains contained and no further unauthorized transfers are possible. The primary attacker-controlled receiving addresses identified to date are: EVM: 0x770b10b273fc44fe9197d6bf20f145c2e98463ee XRP: rwNhefsz1UQEusxhCvHip3RANinWi4CTck ZEC: t1WgMdtND8NF7NDUuYmq8MpMj1NTCXkMDVG TRON: TBWNguTTgezw9dVorX441C6nDrZpRxYwKD Our investigation and tracing efforts remain ongoing. Withdrawals remain temporarily paused while additional security checks and remediation are underway. Bitget will continue to provide verified updates on the investigation, asset recovery, withdrawal restoration and the User Protection Fund through its official channels.

Verify Before Trust Please be careful with any Bitget-related accounts, messages, and links. Beware of impersonators and suspicious links Always verify whether an account or link is official Never share your password, OTP, or sensitive account information Verify Official Bitget Channels: bitget.com/promotion/officia… Simply select the platform (X, Telegram, website, etc.) and paste the URL to check if it is official. Stay safe and stay vigilant!

[UPDATES] Bitget is currently working with independent third-party experts Mandiant and SlowMist for a full investigation. Our first priority is our users. User balances remain intact, and Bitget's User Protection Fund covers the impact on this incident. Bitget Wallet operates as a self-custodial wallet on a completely separate and independent infrastructure from Bitget Exchange and was not affected by this incident. Bitget Wallet users' assets remain onchain under users' control and remain unaffected. The Bitget Exchange platform continues to operate normally. Withdrawals are still temporarily paused while we complete additional security checks, and we will restore them as soon as we are confident that it is safe to do so. We know that during an incident like this, users want answers quickly. We will provide timely updates through Bitget's official channels. More Details: nitter.net/bitget/status/21033814…

Beware of Fake Bitget Accounts We have identified Fake X accounts impersonating Bitget and spreading misleading information. Please be aware that the following accounts are NOT official Bitget accounts: nitter.net/BitgetEcosystem nitter.net/BitgetWalletApp For your safety: Only trust information published through official Bitget channels Do not click suspicious links or follow instructions from unverified accounts Never share your password, verification codes, private keys, or other sensitive information Do not send funds to any address shared by suspicious accounts If you come across any fake accounts or suspicious information, please report them and notify our admins. Stay alert and always verify the source before taking any action.

The Bitget Protection Fund holds 5,500 BTC, approximately $464M at current prices. All fund wallet addresses are public and can be verified on-chain by anyone, at any time. The fund is designated to protect user assets against platform-wide threats such as cybersecurity incidents. Losses from this hot wallet incident after assessment will be borne by the Protection Fund. We will replenish the fund. View fund details and on-chain addresses: bitget.com/asia/promotion/pr…

Bitget Security Notice At 18:31 UTC on September 24, 2026, Bitget’s security systems identified unauthorized transfers involving a limited number of hot wallets. Our security team immediately activated emergency response procedures and began a full investigation. Based on our current assessment, approximately $351.6 million in assets were affected. Bitget’s cold wallets and the overwhelming majority of platform assets remain secure and unaffected. Most importantly, user funds remain protected. The incident falls within the coverage of Bitget’s User Protection Fund, which currently holds more than $464 million. Customer account balances remain accurate, and deposits and trading continue to operate normally. As a precaution, withdrawals have been temporarily suspended while our teams complete a comprehensive security review. We have identified and flagged the relevant transfer addresses and have formally engaged law enforcement agencies and leading on-chain security partners. We are working around the clock to restore withdrawal services as soon as it is safe to do so. Bitget will provide further updates through our official channels. We will not speculate on the attack vector while the investigation remains ongoing. Our focus is on protecting users, securing all systems, and delivering complete transparency throughout this process.

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