Whether it's help with your bill, resolving complaints, or ensuring fair treatment from your water provider, we've got your back!
England and Wales
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August’s Water Voice Barometer & Spotlight report is live. 💧🗣️
The Spotlight gave communities the chance to share feedback on their company’s performance and action plan progress, which will help shape their discussions at the Accountability Sessions in October and November.
ALT A quote from a Portsmouth Water community member asking for information on how the provider will improve performance.
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Read more: orlo.uk/4kWH6
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In this episode of Waterfall Rapids, Mike & Karen sit down with @thameswater ’s Demand Reduction Manager, Andrew Tucker, to uncover why modern toilets fail, what smart meter data is revealing, and how to fix a leaky loo before it drips away your money.
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Record bill rises have hit households hard, driving the largest-ever increase in complaints about water companies to CCW.
Companies need to do much more to show people where their money is going and demonstrate that higher bills are funding the improvements that were promised.
ALT A quote from Mike Keil of CCW about the 2025-26 Household Complaints Report
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Read the findings from our latest Household Complaints Report: orlo.uk/giVi4
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Complaints about water companies rose by 56% in 2025-26 - with billing dominating households' concerns. Our expert Andy White will be a guest on Radio 4's @Moneybox Live from 3pm, discussing our report and customers' wider worries around water bills. orlo.uk/L7x2Y
ALT An infographic showing a 56% rise in total complaints to 321,347, a 72% rise in billing complaints, and a 26% rise in stage 2 complaints.
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Our latest Household Complaints Report reveals a surge in complaints to both water companies and CCW.
Against the backdrop of rising bills, affordability concerns, the scale of the price rises and the search for ways to reduce costs were among the drivers behind the increase.
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Read the full report on our website: ccw.org.uk/?post_type=public…
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📷📷That little trickle might be costing more than you think..
Leaky loos are surprisingly easy to miss. Worth a quick check next time you're in the bathroom. A simple fix could be kinder to your bills and even kinder to the planet.
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💧 The Institute of Water Annual Conference is just around the corner!
Our Chief Executive, Mike Keil, will be speaking next week about the vital role customers and communities can play in building resilience to climate change.
ALT Promotional graphic for the Institute of Water 2026 Annual Conference featuring a quote from CEO Mike Keil.
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Places are still available, book yours now: orlo.uk/mHAUU
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Building a resilient water future is something we all have a part to play in. 💧
Our Chief Exec, Mike Keil, will be speaking at the Institute of Water Annual Conference on 17 September about the role customers and communities can play in adapting to climate change.
ALT Promotional graphic for the Institute of Water 2026 Annual Conference featuring a quote from CEO Mike Keil.
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In this episode of Waterfall Rapids, Mike and Karen are joined by researchers from the University of Manchester and the Tyndall Centre to explore what it really means to build water smart communities and why understanding people matters more than measuring water use.
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The rain we're experiencing in many areas is falling on dry, hard ground which may lead to flash flooding.
Did you know dry weather can actually increase the risk of flooding?
The rain we're experiencing is falling on dry, hard ground which may lead to flash flooding.
Stay prepared and check for flooding near you: check-for-flooding.service.g…
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July's Water Voice Barometer & Spotlight is now live. 💧🗣️
The Spotlight explored drought:
☀️ 40% of the community worry about water shortages in their area due to drought over the next 15 years
☀️ Just 45% trust their water company to maintain supplies during very hot weather
ALT A quote from a Dŵr Cymru Welsh Water community member about the need for clearer communication during water shortages.
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In this episode of Waterfall Rapids, Mike and Karen are joined by Lisa Craven from Stormsaver to talk about rainwater harvesting and why collecting the rain that falls on our roofs could be one of the smartest things we do for our water future.
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Fifty years after the 1976 drought, extreme weather continues to affect people’s daily lives, water supplies and the environment.
Water companies, businesses and customers all have a part to play in using water wisely, helping to make sure there is enough water for everyone.
50 years on from the 1976 drought and we are seeing the impacts of how our climate is changing.
Water Engineer, Chris Binnie, shares why the summer of 1976 was a turning point for the water industry.
Watch the full video: piped.video/shorts/0mwJyPdxC…
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