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Thank you for sharing the hotel location, James. We do not intend to make this process difficult since we want to help and report what happened with your reservation. To locate all your details, we kindly ask you to DM us the date of arrival and the name on the reservation. 1/2
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We can imagine how upsetting this experience has been, Lani. Feeling uncomfortable or threatened in a situation involving the housekeeping service is certainly concerning. Please feel free to DM us the date of arrival and the name on the reservation. 1/2
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Hello, David. We regret that you feel that way due to the Bluegreen offer. We understand why you would feel frustrated, and we appreciate you taking the time to share your concerns. Your feedback and suggestions are important to us and will be taken into consideration. 1/2
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We understand how frustrating it can be when you are trying to cancel your reservation and not receiving assistance, Jody. We replied to your private message with the details we have; you may refer to it and send us any additional updates. 1/2
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Mary, we understand you're eager to use your points, and we'd be happy to clarify. While points may post quickly, they may take up to 3 weeks after checkout to appear in your account. 1/2
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We regret that you are having trouble accessing your account. We understand how concerning it can be when it appears someone else may have used your email address. Please know that we care about your experience and want to help. 1/2
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Hello, Mary. We understand how disappointing it is to arrive expecting a clean, comfortable stay and instead encounter conditions that fell far short of expectations. My team and I would like more details about your experience for assistance. 1/2
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We regret that we have left such a negative impact, Robby. Please note that we require some details to locate your Choice Privileges account so you can get your well-deserved rewards when staying at our properties. 1/2
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We regret that you are not enjoying your stay. Dealing with a room that felt uncomfortably hot, a strong odor from the AC, and ongoing issues with the elevator would be frustrating for anyone, especially during an extended stay. We want to report this matter. 1/2
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Hernando, what we see and what you describe saddens us deeply. No guest should experience a canceled reservation and this service, especially in front of children. 1/2
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Hello, Matt. We regret that your interaction left you feeling unwelcome and confused. We understand your concerns about how the situation was handled and communicated to you. My team and I want to report what happened. 1/2
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Thank you for letting us know you arrived home safely, Mark. It sounds like you've earned a relaxing evening after your trip. A glass of sparkling grapefruit juice and a chance to unwind sounds like the perfect way to end the day. 1/2
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We understand your frustration, Rainey. Please know that we do care and took your feedback seriously. While the compensation provided was based on the aspects that were within our control, we understand that it may not reflect the impact this experience had on you. 1/2
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We regret your recent experience, Yeshaya. The concerns you've described are extremely troubling, and we understand how upsetting and alarming this situation must have been. We want to document and report these concerns for review. 1/2
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Hello, Adam. We understand how concerning this situation is and why you feel frustrated and upset about having your information stolen. To properly report what happened, please DM us the hotel address, date of arrival, and name on the reservation. 1/2
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Reading about the unsanitary conditions, safety concerns, discourteous interactions with staff, and the conflicting information you received regarding your refund is very concerning. That's not the level of service or communication that our valued guests deserve. 1/2
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Hello, Sheri. We regret the stress and frustration this has caused, especially when you were preparing for your chemo treatment. We understand why you need to review whether you have any points available. 1/2
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Mitch, we're grateful for your perspective. Your comments will be documented and shared with the appropriate teams for review and consideration. 1/2
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We care about respect and providing exceptional experiences to our customers. My team and I want to report what happened immediately. Please DM us the date of arrival, hotel address, and the name on the reservation to locate the reservation details. 2/3
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