The official support handle for @Chowdeck. Let's help you resolve all order issues on meals, groceries, and medicine with ease! 🛍️💚 #TrustOnlyChowdeck
Lagos, Nigeria
- Tweets 100
- Following 0
- Followers 1,265
- Likes 8
Hello, sincere apologies for the inconvenience with your order attempt.
Kindly send a screenshot of your check out page and more details on this discount applied via DM and we will be sure to look into it immediately.
-A.A
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Hi Tina, I sincerely apologize for this experience. This is not the kind of experience we want you to have.
Please send us a DM with your Order ID so we can address this as soon as possible.
We truly appreciate your patience, and we’ll do our best to make things right.
-A.A
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@ChowdeckSupport I was debited multiple times please how do I get a refund
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Hi, I'm really sorry for any confusion regarding this charge.
We'd love to take a closer look and assist you. Please DM us with your registered email address and more details so we can check this for you.
We're here to help.
-A.A
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deleted chowdeck today.
app is buggy
customer service bots are sh*t
can’t trust the integrity of meals anymore (food poisoning twice now)
service fees are giving exploitation
20k meal in-app is not the same 20k meal in-restaurant.
good luck to all of you.
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@ChowdeckSupport today I made an order #15869106 . After it was delivered I realized it was the wrong order as items were missing and the wrong product delivered. I didn’t open the packaging so the package remains untouched.
Chowdeck told me they can’t do anything about it since it was an oversight from their vendor.
I have never seen this kind of poor customer service in my life ( see message below) . I’m told since it has been delivered I have to accept the oversight and wrong order from their vendor . NO ATTEMPT to fix anything .
I’m going to post this everyday until I get some damn customer service from Chowdeck @fccpcnigeria
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I’m going to end the relationship with chowdeck soon. 3 hours and my order hasn’t come. I can’t even communicate with support because it’s automated 😞
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Hello, we sincerely apologize for your unpleasant experience with Chowdeck. We appreciate you sharing the details, and please know that we are already looking into this. Thank you for choosing Chowdeck.
-E.O
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@chowdeck @ChowdeckSupport I ordered a meal 2 hours ago and it hasn't been delivered 😡😡. What the hell is happening?
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@ChowdeckSupport I tried ordering but my card didn’t go through, only for me to be charged and ordered processed, after I already cancelled it. Now I have 3 orders on the way 😭😭 what do I want to do with 3 foods?????
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Hello, we sincerely apologise for your unpleasant experience with Chowdeck. Could you please share more details via DM? An order ID would be very helpful for us in investigating further. Thank you for choosing Chowdeck
-M.E
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Hello, @ChowdeckSupport I ordered small chops from Papa’s Grill Yaba, and the chicken is missing—this is the second time this has happened. Please look into this and let me know how it can be resolved, I need my chicken 🙄🙄🙄
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@ChowdeckSupport I ordered for something on your app. At 3:34pm you stated that a rider had been assigned to the order.
It is 5:11pm, I have not received my order. As soon as I messaged and asked you to cancel my order cos I'm leaving my current location, you hurriedly assigned
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How do I place an order two hours ago on @ChowdeckSupport , hungry!
only to be emailed now, 2 fokin hours later that my order has been rejected ???
Second time it’s happened and I’m chill will never happen again , best part about Chowdeck is uninstalling the app ,
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@chowdeck @ChowdeckSupport I ordered for food from @megachicken_NG Amuwo branch on your app on sunday 16th of march 2025 around 7pm. Rider did not pick up until 8.30 which was totally fine. Checked the app around 9:23pm to confirm rider's ETA only to see it shows he had arrived
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@ChowdeckSupport this A.I chat stuff is not working. I need someone to respond to me. One of your riders is trying to exploit me and won't deliver my order. @chowdeck
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Hello, we’d love to assist with any difficulty you might be experiencing.
Please send us a DM with the details so we can sort this out for you.
Looking forward to hearing from you.
-A.A
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I can’t withdraw my money from my @ChowdeckSupport wallet?
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It makes sense now, made a complaint few days ago about an incomplete order and they never got back to me. @chowdeck if this is true, then shame on you tbh. Your entire brand is based on customer being able to reach out and getting their orders and complaints sorted. Do better!
You guys this actually happened. Amidst everything Chowdeck replaced 86 of 120 staff with AI. FUCK BRO
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Getting them onboard sounds fantastic. But is there a plan to manage and make sure all parties are having a great experience?
For context, my entire experience on Chowdeck this week has been horrible. And it’s been a long time coming tbh.
SS attached is one of many
Is anyone here interested in following me around Ibadan to get major restaurants to sign up on Chowdeck so we can have access to the food much more easily? It’ll be a fun road trip
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