We are Northern Ireland's statutory consumer body. For unresolved complaints: ☎️ Freephone: 0800 121 6022 💻 Email: contact@consumercouncil.org.uk
Northern Ireland
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How do we ensure consumers have a meaningful voice in the decisions that affect them?
This was among the important questions explored at the launch of our Corporate Plan 2026–2032, where we welcomed Chris Pond, Chair of the Financial Services Consumer Panel.
Chris brought valuable experience of championing consumer interests in financial services, adding to discussions on effective representation, fair treatment and the importance of consumer perspectives in policy and regulation.
Our new Corporate Plan places consumer experiences at the centre of our work, with five strategic priorities focused on represented, affordable, inclusive, sustainable and empowered lives.
Thank you to Chris for joining us at Parliament Buildings and sharing his insights.
Read more: bit.ly/4z4iEeo
ALT How do we ensure consumers have a meaningful voice in the decisions that affect them? Chris Pond Chair Financial Services Consumer Panel
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🛢️The average price for 500L of home heating oil in Northern Ireland is £576.72 this week.
Use our home heating oil price checker to view the prices for 300L, 500L and 900L in your area at bit.ly/3Um4vYG
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Planning a getaway this half-term? ✈️
If you’re heading off for some sunshine, make sure to:
🪪 Check the ID requirements for your journey, as these can vary.
🛂 Check your passport’s issue and expiry dates to make sure it meets the entry requirements for your destination.
To find out more, read our October’s newsletter here: bit.ly/4yZ9Cic
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We have updated this week's average fuel prices across Northern Ireland ⛽
⬇️ 165.2p/litre for petrol
➡️ 190.3p/litre for diesel
Compared to last week, the average price for petrol has slightly decreased and diesel has stayed the same.
To check out the prices of fuel in your area, visit: bit.ly/42j4kz4
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It was a pleasure to welcome Sam Ghibaldan, Chief Executive of @Consumer_Scot, to Belfast for the launch of our Corporate Plan 2026-2032 on Wednesday 21 October.
Sam joined discussions exploring how consumer organisations can work together, share evidence and strengthen their influence on decisions that affect people’s everyday lives.
With consumers facing many of the same challenges across different parts of the UK, opportunities to learn from one another and collaborate are more important than ever.
Thank you to Sam and our colleagues at Consumer Scotland for joining us and contributing to the conversation.
To find out more, visit: bit.ly/4z4iEeo
ALT Stronger collaboration means a stronger voice for consumers Sam Ghibaldan Chief Executive Consumer Scotland
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October’s Consumer Watch newsletter is landing in your inbox tomorrow morning 📩
Not signed up yet? This is what you’ll miss this month:
📱 Information on BT’s acquisition of TalkTalk
✈️ Half-term travel advice
🎄 How to avoid food waste this Christmas
🏡 Keeping your home warm without the extra cost
Sign up today via our website: bit.ly/48i3Ri7
ALT Consumer Watch newsletter October's edition is on its way
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Last Wednesday, we welcomed a range of partners, stakeholders and representatives from government to the launch of our 2026-2032 Corporate Plan 🙌
We had two panel discussions, focusing on the important role consumers play in our economy, and how better policies and regulations can help deliver positive change ✅
Watch our video to find out more about the event 🎥
To read about our new Corporate Plan and what it means for you, visit: bit.ly/4z4iEeo
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Are you experienced in engaging and supporting consumers by signposting, handling enquiries and undertaking investigations into complaints?
We are currently recruiting for a Consumer Protection Officer to join our Consumer Protection Team.
If you are passionate about supporting and protecting consumers, while being a part of an impactful consumer facing service, we would love to hear from you.
For further information on this role and to apply visit
consumercouncil.org.uk/job-o…
ALT We're hiring. Consumer Protection Officer. Apply before 5pm on 16 November 2026.
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Last Wednesday, we were delighted to welcome Sarah Adcock OBE, Director for Consumer and Competition Policy at the Department for Business, Innovation, Science and Trade, to the launch of our 2026-2032 Corporate Plan at Parliament Buildings.
Sarah brought an important UK-wide perspective to discussions on consumer-led reform and the role of government, regulators and consumer organisations in shaping markets that work for everyone.
A special thank you to Sarah for making the journey to Belfast and contributing to such an important conversation.
Our new Corporate Plan sets out how we will continue to represent, protect and empower consumers across Northern Ireland over the next six years.
Read more about it here: bit.ly/4z4iEeo
ALT Consumer protection and economic growth go hand in hand Sarah Adcock OBE Director for Consumer and Competition Policy Department for Business, Innovation, Science and Trade
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Our new Corporate Plan is here! 📣
Last week, we launched our 2026-2032 Corporate Plan at Parliament Buildings, Stormont.
At its heart are the Five Lives which are five strategic priorities that will guide our work to put consumers at the centre of decisions that affect them 👇
🟣 Represented Lives
🟣 Affordable Lives
🟣 Inclusive Lives
🟣 Sustainable Lives
🟣 Empowered Lives
The launch brought together voices from across government, industry and the consumer sector to discuss how consumer experiences can shape policy and drive change.
Find out more about our Corporate Plan here: bit.ly/4z4iEeo
ALT Heather Moore, Noyona Chundur and Mick McAteer
ALT Speakers at the event
ALT Photo of the event
ALT People chatting at the event
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Have your travel plans been affected by Storm Boelo over the weekend? ⛈️
If you have experienced delays or cancellations due to the weather, we are here to help you ✈️🚢
Our website has advice and information about your consumer rights when travelling ✅
For travel advice, visit: bit.ly/48YK9eJ
ALT Travel disruption We have advice if you experience delays or cancellations
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What are you doing with your extra hour today? 🕐
Why not make it worthwhile by checking out our free online energy saving tools and advice to see how much you could potentially save on your energy bills this winter? ✅
To find out more about our Switch On to Savings campaign and check out our free tools, visit: bit.ly/4dWRY6W
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⏰ Don’t forget, the clocks go back tomorrow! ⏰
As part of our Switch On to Savings campaign, we headed into Belfast City Centre to ask how you’ll spend your extra hour, and when did you last check your energy costs? ⚡
Here’s what you had to say! 👇
💡 Want to find out how you could save on your energy bills? Visit: bit.ly/4dWRY6W
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We’ve launched our Switch On to Savings campaign this week to help consumers across Northern Ireland save money on their energy bills ⚡
With the clocks going back this Sunday, 25 October, and colder weather setting in, now is a good time to look at ways to keep energy costs down with your extra hour 🕐
We’re sharing practical steps, useful tools and advice to help you make savings this winter ✅
In this video, our Head of Energy Policy, Raymond Gormley, shares his top tips for saving on your energy bills 💡
Find out more about our Switch On to Savings campaign: bit.ly/4dWRY6W
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#StormBoelo strong winds weather warnings:
- amber in some areas from 9pm tomorrow (Sat 24 Oct) to 9pm Sunday
- yellow 10am tomorrow to 12pm Sunday
Injuries/danger to life possible,travel disruption,power cuts,flying debris,fallen trees likely
Info/advice: nidirect.gov.uk/winds
ALT Storm Boelo- strong winds weather warnings Amber triangle – amber warning Saturday 24 October 9pm to Sunday 25 October 9pm Yellow triangle – yellow warning Saturday 24 October 10am to Sunday 25 October 12pm
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🛢️The average price for 500L of home heating oil in Northern Ireland is £577.57 this week.
Use our home heating oil price checker to view the prices for 300L, 500L and 900L in your area at bit.ly/3Um4vYG
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We have updated this week's average fuel prices across Northern Ireland⛽
⬇️ 165.8p/litre for petrol
⬇️ 190.3p/litre for diesel
Following on from last week, the average price for petrol and diesel have fallen again.
Check out the price of fuel in each area, here: bit.ly/42j4kz4
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Consumer Council for Northern Ireland retweeted
‼️ Don’t forget.
Have you used your £100 home heating oil digital pre-paid card?
If you’ve activated your card, it may be expiring at the end of this month. Don’t forget to use it with your oil supplier before it expires.
#DFC #Delivering #HomeHeatingOil
ALT A purple DfC graphic featuring the purple DfC logo, blue text that says, “Home Heating Oil Support Scheme”, a graphic of a calendar with a red circle on the last date of the month, and white text that reads, “Have you already activated your digital pre-paid card? It may be expiring at the end of this month. You have three months to activate your digital card after receiving your unique hyperlink. Once activated, you have until the last day of the next month to use it.”
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