Seek redress with NCC when your complaint is not satisfactorily resolved. 📞 622 – Toll-free line 📧 consumer@ncc.gov.ng 🌐 NCC Consumer Portal – Submit your complaint online Remember: Report first to your service provider. If unresolved, escalate to the NCC. #622TollFreeLine #ConsumerProtection #ConsumerExperience #DigitalNigeria #TelecomConsumer #ConsumersNCC

@AirtleNigeria please contact @BigAleeO4 via DM and update the Commission on the resolution

Based on our posts on Protection of Telecom Infrastructure, how do you think you can prevent telecom vandalism and protect telecom infrastructures? Prevent vandalism and protect telecome infrastructure. Keep Nigeria connected.

Ichekwa Akụrụngwa Ọdị Mba Dị Mkpa (CNII) Akụrụngwa nkwukọrịta dị mkpa, dịka eriri waya, ụlọ elu na netwọk – ọ bụ ihe ndị dị oke mkpa nke na-akwado nkwukọrịta, ụlọ akụ, ahụike, agụmakwụkwọ, ọrụ gọọmentị na akụnụba dijitalụ nke Naịjirịa. Nchedo nke telecom CNII na-enyere aka hụ na ọrụ ndị a nwere ntụkwasị obi, chekwaa nchekwa mba, chebe itinye ego ma melite ogo ahụmịhe maka ndị ahịa. Ị nwere ike ime akụkụ gị: * Emebila ma ọ bụ mebie ụlọ ọrụ telecom. * Kpesa izu ohi, mmebi ihe ma ọ bụ ihe ndị a na-enyo enyo. * Nyekwuo mmata n’ime obodo gị. * Na-arụkọ ọrụ n’oge nrụnye na mmezi. * Na-asọpụrụ iwu owuwu na iwu ikike ụzọ. Chekwaa akụrụngwa nkwukọrịta. Ọ bụ ihe onwunwe mba. Kọọ akụkọ ihe ndị a na-enyo enyo na: 📧 protect@ncc.gov.ng 📞 NCC 622 #CNII #NCC622 #CriticalNationalInformationInfrastructure #NCCNigeria #TelecomNigeria #DigitalNigeria #InfrastructureProtection #TelecomConsumers #NationalSecurity #ReportVandalism #StopVandalism

Àbò fún Àwọn Amáyédẹrùn Ìwífún Pàtàkì Orílẹ̀-èdè (CNII) Amáyédẹrùn ìbánisọ̀rọ̀ (telecom infrastructure) ju àwọn kebulu, àwọn òpó àti àwọn nẹ́tíwọ̀ọ̀kì lọ — ó jẹ́ ohun-ìní pàtàkì ti orílẹ̀-èdè tí ó ń ṣe àtìlẹ́yìn fún ìbánisọ̀rọ̀, iṣẹ́ ilé-ifowópamọ́, ìlera, ẹ̀kọ́, àwọn iṣẹ́ ìjọba àti ètò ọrọ̀ ajé oní-nọ́mbà Nigeria. Àbò àwọn amáyédẹrùn ìbánisọ̀rọ̀ CNII ṣe pàtàkì láti rí i dájú pé àwọn iṣẹ́ ń ṣiṣẹ́ dáadáa láìsí ìdádúró, láti dáàbò bo ààbò orílẹ̀-èdè, láti dáàbò bo àwọn ìdókòwò, àti láti mú kí ìrírí àwọn oníbàárà àti àwọn olùlò iṣẹ́ náà túbọ̀ dára. Ìwọ náà lè kópa: • Má ṣe ba àwọn ohun èlò tàbí àwọn amáyédẹrùn ìbánisọ̀rọ̀ jẹ́, má sì ṣe fọwọ́ kan wọn láìsí àṣẹ. • Ròyìn jíjà, ìbàjẹ́ tàbí ìṣe tí ó dà bí ohun tí kò bófin mu ní àyíká àwọn ohun èlò ìbánisọ̀rọ̀. • Ṣe ìtànkálẹ̀ ìmọ̀ àti ìkìlọ̀ yìí láàárín àwọn ènìyàn ní àdúgbò rẹ. • Fọwọ́sowọ́pọ̀ nígbà tí wọ́n bá ń fi àwọn ohun èlò tuntun sílẹ̀ tàbí tí wọ́n bá ń ṣe àtúnṣe. • Bọwọ́ fún àwọn òfin tó kan iṣẹ́ ìkọ́lé àti ẹ̀tọ́ lílo ilẹ̀ fún àwọn iṣẹ́ amáyédẹrùn. Dáàbò bo àwọn amáyédẹrùn ìbánisọ̀rọ̀. Ó jẹ́ ohun-ìní pàtàkì ti orílẹ̀-èdè. Ròyìn àwọn ìṣe tí ó dà bí ohun tí kò bófin mu sí protect@ncc.gov.ng tàbí pe NCC 622 Toll-Free Line. #ProtectCNII #CNII #TelecomInfrastructure #DigitalNigeria #ConsumerProtection #ConnectingNigeria #ProtectInformEducate

Mu ci gaba da kare Muhimman Ababen More Rayuwa na Bayanai na Ƙasa (CNII). Ababen more rayuwa na sadarwa ba su tsaya ga igiyoyi, hasumiyoyi da hanyoyin sadarwa kawai ba. Su muhimman kadarorin ƙasa ne da ke tallafa wa sadarwa, harkokin banki, kiwon lafiya, ilimi, ayyukan gwamnati da kuma tattalin arzikin dijital na Najeriya. Kare ababen more rayuwar sadarwa yana taimakawa wajen tabbatar da cewa ayyukan sadarwa suna kasancewa masu inganci da aminci. Haka kuma, yana taimakawa wajen kare tsaron ƙasa, kare jarin masu zuba jari da kuma inganta ƙwarewar masu amfani da ayyukan sadarwa. Kuma za ku iya taka rawa: • Kada ku lalata kayan aikin sadarwa. • Ku rika kai rahoton duk wanda yake sata ko lalata kayan aikin sadarwa. • Ku wayar da kan mutanen da ke yankinka game da abin da ya dace da abin da bai dace ba. • Ku ba da haɗin kai ga mutanen da ke zuwa girka ko kula da kayan aikin sadarwa. Kare ababen more rayuwar sadarwa — muhimmin kadarorin ƙasa ne. 🇳🇬 Ku kai rahoton duk wani abin da ake zargi ko wani aiki mai hatsari zuwa protect@ncc.gov.ng, ko ka kira layin NCC 622 na kyauta (Toll-Free Line). #ProtectCNII #CNII #TelecomInfrastructure #DigitalNigeria #ConsumerProtection #ConnectingNigeria #ProtectInformEducate

Make we dey protect critical national information infrastructure. Telecom infrastructure pass cable, tower and network. Na critical national asset wey dey support communication, banking, healthcare, education, government services and naija digital economy. To protect telecom dey make sure sey service dey reliable. E dey guide national security, e dey protect investment and e dey improve customer quality of experience. You fit play your part: No destroy telecom facility. Dey report anybody wey thief am or destroy am. Dey tell people for your side wetin good and wetin no good. Cooperate with pipu wey wan install or maintain am. Protect telecoms infrastructure, na national asset e be. Report activities wey dey suspicious give protect@ncc.gov.ng or call NCC 622 Toll-free Line. #ProtectCNII #CNII #TelecomInfrastructure #DigitalNigeria #ConsumerProtection #ConnectingNigeria #ProtectInformEducate

Protecting Critical National Information Infrastructure (CNII) is everyone’s responsibility. 🇳🇬📡 Telecom infrastructure keeps Nigeria connected and supports essential services, businesses, security and the digital economy. 🚫 Don’t vandalise telecom facilities. 👀 Report suspicious activities. 🤝 Support community awareness. 🛠️ Cooperate during maintenance works. Protect Telecom Infrastructure. It’s a National Asset. 📧 protect@ncc.gov.ng 📞 NCC 622 Toll-Free Line #ProtectCNII #CNII #TelecomInfrastructure #DigitalNigeria #ConsumerProtection #ConnectingNigeria #ProtectInformEducate

Thank you to everyone who participated in our poll! If you pay for airtime or data and do not receive it, there is no need to panic. Please follow the steps below: ✅ Verify the debit by checking your SMS alert or banking app. ✅ Allow a few minutes for the transaction to be processed. ✅ If the airtime or data is still not received, contact your bank or service provider promptly. ✅ Retain your transaction receipt or proof of payment for reference. If the issue remains unresolved after these steps, you may escalate your complaint to the NCC for further assistance. Stay informed. Know your rights. Ensure you get value for your money.

If your airtime/data purchase fails but you are debited, what should you do? #ConsumerProtection #ConsumerEducation #TelecomConsumers #Airtime #Data #DigitalSafety #TelecomNigeria #NCC #ProtectInformEducate #DigitallyConnectedNigeria #ConnectingNigeria #ConsumersNCC

The powerful keynote address delivered by the Minister of Education @NigEducation Dr Maruf Tunji, he reaffirmed the commitment of his ministry to work with all relevant stakeholders for this initiative to achieve its purpose - a promise of digital education @ConsumersNCC #NCC

2/ ..digital learning resources without data charges. Affordable access. Quality education. A stronger digital future. 📅 10 September 2026 | 11:00 AM 🔴 Hybrid | Stream Online

1/ A New Era of Inclusive Digital Education. The Nigerian Communications Commission (NCC) is advancing digital inclusion through Zero-Rated Access to approved educational platforms and content, enabling students and learners to access essential..

If dem debit your account wey you no see airtime or data wey you buy, e fit be transaction wey fail. Somethings wey dey cause am na network issues, system errors, or details wey you put wey no dey correct. Check your message or banking app for update. Wait small your transaction still fit dey process. Contact your bank or network provider if the issue no dey resolved. Keep receipt wey dem give you, for your transaction. If them no resolve your complaint properly, you fit contact NCC make we help you. #ConsumerProtection #ConsumerEducation #TelecomConsumers #Airtime #Data #DigitalSafety #TelecomNigeria #NCC #ProtectInformEducate #DigitallyConnectedNigeria #ConnectingNigeria #ConsumersNCC

If your account is debited and you do not receive the airtime or data purchased, it may be a failed transaction. Common causes include network issues, system errors, or incorrect details entered during purchase. ✅ Check your SMS or banking app for updates. ✅ Wait a few minutes in case the transaction is still processing. ✅ Contact your bank or service provider if the issue persists. ✅ Keep your transaction receipt or reference number. 📢 If your complaint is not resolved satisfactorily, you can seek redress from the NCC. #ConsumerProtection #ConsumerEducation #TelecomConsumers #Airtime #Data #DigitalSafety #TelecomNigeria #NCC #ProtectInformEducate #DigitallyConnectedNigeria #ConnectingNigeria #ConsumersNCC

Where does your data go? Your data doesn’t just disappear — your apps may be using it! Whether it’s streaming videos, scrolling social media, gaming or downloading files Take control and monitor your usage, use a Data Usage Calculator, manage background data, stream wisely and activate data-saving features. 💡 The more you know about your data usage, the better you can manage it. #SmartDataManagement #ConsumerNCC #DataAwareness #ConnectingNigeria