I work in a software company that handles sensitive information and manages a vast number of systems for multiple complex customers. My leadership, and that of our customers, is all overwhelmingly Indian. I am four Indians deep in our hierarchy and have no way to move up further. Likewise, our customers have a similar structure. Above the working man, there is a caste system that farms izzat off the workers and makes snake-oil deals with the other Indian companies who are all doing the same thing.
Our services are terrible. We skirt by delivering the absolute bare minimum while claiming we are meeting all our goals. No one tries to deliver excellence. We are all overworked and underpaid, trying to scramble to do whatever is necessary to be just successful enough. I can only conclude this is Jugaad. No matter what recommendations get made to make the workload lighter, the goals measured better, or, God forbid, the organization better structured, they all get shot down because none of the Indians came up with them.
The Indians in charge cannot now, and will never be, capable of bringing bold and authentic leadership that delivers excellent quality. They chase the bare minimum so that they can farm izzat off their customers and their workers. Through their overworked and underpaid non-Indian workers, they are practicing the ultimate form of Jugaad. They are running one over on everyone in business, and they need not do anything themselves to do so, other than maintain a terrible business structure.
The worst part is that your tax dollars reach the business that I am in. Every American is paying, through subsidies or taxes directly, for the awful service that my company provides. A master scam. Tons of izzat to go around.