The DFS Customer Care team is here to help Mon-Fri 8am-6pm, Sat-Sun 9am-5pm. Please note that @DFSCare is the only official DFS Customer Services account on X.
Oct 9, 2024 · 8:57 AM UTC
18
3,745
@DFS don’t offer customer care!!!! Why do you have a full team for this???
2
1
112
Totally untrue. DFS frustrated me after I bought mattresses and despite a 3wk delivery timeframe, they moved to November’24. Promised a goodwill gesture yet, failed to come through. Cancelled coffee table paid for. No organisation should treat a customer this poorly
1
2
145
I bought a carpet from the dfs store. It was delivered and I didn't like it. Because what I saw on the floor in the store was in shades of grey. Turns out it's grey from dirt. When I laid it on the floor at home, I saw that it was a light cream colored carpet and I immediately packed it and took it to @DFS Enfield Store the next morning, but they did not take it back. Isn't this against consumer rights? I regret paying in advance. The carpet is still rolled up waiting.
Please do not buy anything from DFS. They are friendly in the store to sell but when you want refund they act disrespectfully.
1
94
I’ve sent soo many emails no one reply’s it’s a huge scammers #dfsscammers
1
73
Hi I am at my wits end with your company who won’t take responsibility for an employee who mis sold package deal to me and say because it nearly 2 years and a problem has only arisen recently, that doesn’t make situation any better. I just don’t want this to happen to anyone else
1
28
Would never ever order from dfs again! The amount of stress they have caused is unbelievable and I feel the customer service is a joke. First cancelling our delivery at the very end of our delivery slot leaving us with no chairs and sitting on the floor
2
47
Still awaiting my call back after multiples lies from the customer care team. Sofa should have been delivered Tuesday yet your error meant it wasn't and yet 2.5 days later you still haven't rectified the problem and arranged a redelivery and the team have done nothing
1
22
I understand your response time to respond to a query is 24 hours? Despite calling twice yesterday first call 9:20 and being promised a call back within 24 hours - no call back!!
We have a table with no legs and a family meal cancelled!
3
1
67
DMing you does not solve the issue, it’s the same as repeating the same story to your staff over and over you horrible tyrants. You just write this so it makes it look like you’re being helpful when you’re far from it. Stop scamming your customers!
2
1
84
Our coffee table was delivered today, instore your sales guy plainly told us that on delivery it would be assembled, packaging taken away. Delivery team apologised but fed up that sales make these promises but they don't do this and are fed up with complaints, can I take to store
1
56
@DFSCare
#dfs #furnitureombudsman #CustomerServiceFail #FurnitureComplaint
@WhichUK
What a rogue company. Selling customers defective sofas. The 2 leather sofas disintegrated 6 months after purchase, causing me distress and family conflict. My hard-earned money gone
1
30
Selling customers defective sofas. The 2 leather sofas started desintegrating 6 months after purchase, causing me destress and family conflict. My hard earned money down the drain.@DFS@DFSCare#dfs #complaints #sofa #furniture #furnitureombudsman What a rogue company@dfs
1
