Official Support for @enjin @nft_io. For help on Enjin products, Tweet us or send us a ticket at enjin.io/support. View open positions at enjin.io/opportunities
Help Center ➡️
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Welcome to the Official @enjin Support account!
For Help:
➡️ Email: support@enjin.io
➡️ Submit a Ticket: enjin.io/support
➡️ Help Center: enjin.io/help
Reminders:
⚠️ NEVER share your 12-word Recovery Phrase with anyone
⚠️ Our team will never contact you first
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Issue regarding Enjin Beam creation on NFT.io now fully resolved.
Thanks for your patience, Enjineers!
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Please be advised that Enjin Beam creation is currently experiencing errors on NFT.io and is temporarily unavailable. The technical team is investigating and working to restore functionality.
Apologies for the inconvenience. A further update will follow once the matter is resolved.
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📢 Results are out!
Congrats to the raffle winners of 143 Multiverse Essence from Valentine's Day. 💜
Mini surprise, 10 Multiverse Essence for all non-winners who joined. 🥳
🔒 Reminder: Participants are only contacted via
@EnjinSupport.
More Essence boosters coming your way this Fire Season! Stay sharp, Enjineer. 👀
#Enjin #MultiverseQuest #VDayEssenceBooster
Blobby’s feeling generous.💗
143 Essence is up for grabs this Valentine’s Day.
Five winners, +143 Essence each. Straight into your Multiverse wallet!
Check the thread to enter. 👇
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Enjin Support retweeted
✅ Relaychain upgrade complete.
Sentosa is now live on @enjin mainnet!
Expect smoother ops from coretime integration and new automation via off-chain workers. 🫡
Full release notes: enj.in/sentosa-upgrade
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Enjin Support retweeted
The Sentosa Mainnet upgrade window has been rescheduled by 24 hours.
During final pre-deployment checks, a non-critical behavior was observed that affects certain partner and node operators. To ensure a smooth rollout, the upgrade will now take place at:
🔁 Dec 9, 16:30–16:45 UTC
🔹 Enjin Relaychain: 16:30 UTC (block ~13,243,426)
🔹 Enjin Matrixchain: 16:45 UTC (block ~7,732,995)
✅ The network is operating normally
✅ No user action is required
An update will be shared once Sentosa is live.
ℹ️ enj.in/kHfTh
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Scheduled (Dec 9, 2025, 16:30 UTC): Enjin Blockchain “Sentosa” Mainnet Upgrade – rescheduled
Enjin Blockchain maintenance for the Sentosa runtime upgrade has been rescheduled by 24 hours to allow for additional validation and coordi… stspg.io/d41bbyd1wk78?u=d8z7…
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Enjin Support retweeted
Enjin Wallet does not rely on the compromised NPM packages below. Its cryptographic routines are implemented in C/C++, not JavaScript -- no NPM-sourced code in core functions. 🔐
⚠️ But always exercise proper wallet hygiene (especially with dApps outside the core wallet), @Enjin eers!
🚨 There’s a large-scale supply chain attack in progress: the NPM account of a reputable developer has been compromised. The affected packages have already been downloaded over 1 billion times, meaning the entire JavaScript ecosystem may be at risk.
The malicious payload works by silently swapping crypto addresses on the fly to steal funds.
If you use a hardware wallet, pay attention to every transaction before signing and you're safe.
If you don’t use a hardware wallet, refrain from making any on-chain transactions for now.
It’s still unclear whether the attacker is also stealing seeds from software wallets directly at this stage.
Excellent report here: jdstaerk.substack.com/p/we-j…
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Investigating: NFT metadata functionality is currently unavailable, affecting NFT.io and Enjin Wallet. The technical team is investigating the cause and working to restore normal functionality. Apologies for the disru… stspg.io/43mv2nsf7q1z?u=2ckz…
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Resolved: This incident has been resolved. stspg.io/43mv2nsf7q1z?u=v3ht…
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Enjin Support retweeted
Big news: Staking has landed on @nft_io!
Put your ENJ to work, earn rewards daily, and rally your community with @degens_io. All from one dashboard!
Read more about it here:
ℹ️ enj.in/nftio-stake
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Enjin Support retweeted
Congrats to our Ultimate Degen Quest Champion 🏆
All hail to the new Degenerate! And to the runner-ups whose moves paid off. 🫡
🔒 Reminder: Winners are only contacted through @EnjinSupport via the official email: support@enjin.io.
Didn’t win this time? Don’t worry, bigger battles are about to unlock. Stay sharp, Enjineer. 👀
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Investigating: An issue is preventing the Pool Overview screen in Enjin Wallet from loading for some mobile users. The technical team is currently investigating the cause and working to restore normal functionality. Apologies for the … stspg.io/0rt11jw02rrk?u=hqlf…
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Enjin Support retweeted
Who else loves a good QoL upgrade?
Enjin Wallet 3.3.0 out now! You know what to do.
📱 Download/Update on:
Android enj.in/wallet-android
iOS enj.in/wallet-ios
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Enjin Support retweeted
Tokens not migrated yet? The Enjin Wallet makes it easy.
Do it now!
Full guide:
ℹ️ enj.in/how-to-migrate
Token Migration FAQs:
❓ enj.in/etmf
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Enjin Support retweeted
GM, @degens_io holders!
@nft_io's new UI makes ENJ nomination pool creation a 3-step breeze. Grab your Degen, set terms, sign. ✅
Get started ➡️ enj.in/TbWG8
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Investigating: We are aware of an issue causing incorrect ENJ values to be displayed to users staking with Enjin Wallet. The team is working on a fix. Please be aware the issue is only visual, and on-chain balance is not affected. stspg.io/1091lvyq4z35?u=gtyp…
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Resolved: This incident has been resolved. stspg.io/1091lvyq4z35?u=wcvv…
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Investigating: We’re aware of an issue where the Enjin Wallet Android app may crash after connecting to a dApp via WalletConnect. The technical team is actively investigating the cause and working on a fix. Thank you for your patience. stspg.io/j24cxvpsm802?u=xn1h…
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Resolved: This incident has been resolved. stspg.io/j24cxvpsm802?u=vgvd…
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