I had the same experience. When I called about a disputed charge, I said, "Show me where it is written that it costs this much." The woman working for the hospital said, "Sir, this isn't Walmart. Take it up with your congressman."
It's been 7 months since we had our baby and we're still receiving unexplained hospital bills in the mail.
Hardly ever an adequate description of services. Just a QR code to pay online.
It feels intentionally confusing and difficult to get answers. We want price transparency.