Yesterday, we received two very different customer experiences.
Together, they reminded us why we started FinRight.
Proshanto’s case was one we could not resolve.
He had almost given up on recovering his PF, and despite our efforts, the case reached a point where the outcome was beyond our control because of the complexity of the process.
What stayed with us was his response.
He appreciated the effort, the transparency, and the fact that we were honest about what we could and could not do. He even chose to share his experience publicly.
We don’t shy away from cases like this. Our promise is simple: if we cannot deliver what we committed to, we refund the full amount.
Then there was Vadivel.
His PF history had been complicated for more than 7 years. Multiple UANs, stuck transfers, EPS issues and accounts that needed to be consolidated.
After around 1.5 months of persistent work, the issues were finally untangled.
And yesterday, the money reached his bank account.
Two completely different outcomes on the same day.
One reminded us that persistence does not always guarantee a resolution.
The other reminded us why persistence matters.
What we promise our customers is straightforward: we will explore every possible route, follow up consistently, and communicate honestly throughout the process.
Some cases are resolved quickly.
Some take months.
And sometimes, despite every possible effort, the final outcome may still not be in our hands.
We’re fortunate to have a team that continues to show up and do the difficult work behind the scenes.
And to everyone who trusts us with something as important as their hard-earned PF, thank you.