Day two wrapped at the ABA Bank Marketing Conference, and the best moment came when one of the panelists gave Five9 a genuine shoutout as a happy customer. Doesn't get better than hearing that straight from the people using it every day. Thanks to everyone who stopped by booth #110 today for great conversations about what smarter #CX can look like for your bank. #ABABMC26

Day one in the books at the ABA Bank Marketing Conference in Austin, TX, and the Five9 team had a great time on the show floor. Thanks to everyone who stopped by booth 110 for a chat (and maybe a piggy bank or two). The conference isn't over yet; if you're at ABA BMC, find us before it wraps. We'd love to talk about what smarter CX could look like for your bank. And don't miss our own Manu Yegnaraman live on stage TODAY at 3:00 PM in the Partner Game Changers session, presenting “Unified Outreach: Driving Revenue from Sales, Collections, and Retain Customers”. #ABABMC26

¿Y si el futuro del Customer Experience no se trata de elegir entre humanos o IA, sino de entender cómo pueden trabajar juntos? En el #Techday2026, Diana Carolina Lemus y Diego Rivera de Five9 nos llevarán a explorar esta conversación y los nuevos escenarios que plantea la Inteligencia Artificial. 📅 20 de octubre | 📍 Centro Empresarial El Cubo 🎟️ Entrada gratuita para asociados BPrO. ¡Inscríbete en el link de la descripción! @anakarinaqa #CXTechDay2026 #BPrO #Five9 #IA

We're weeks away from announcing the 2026 𝘍𝘪𝘷𝘦9 𝘕𝘦𝘸 𝘌𝘳𝘢 𝘰𝘧 𝘊𝘟 𝘈𝘸𝘢𝘳𝘥𝘴 finalists, and we're excited to introduce this year's judging panel. These industry leaders bring deep expertise and a shared passion for advancing customer experience. Their insights will help us spotlight the organizations shaping what's next in #CX. Stay tuned as we reveal the finalists on October 6 and winners on November 18. Save your seat: bit.ly/4ybJfpD #CXAwards2026

#SONDA transformed its helpdesk with AI-powered solutions from Five9, unifying voice and digital channels while automating routine IT requests. By deploying Intelligent Virtual Agent and Agent Assist, the company improved efficiency, reduced wait and handle times, and enhanced both customer and employee satisfaction—turning a high-volume support function into a scalable, proactive, and value-driven experience. ✅ ~27% increase in agent productivity ✅ 30% increase in call deflection ✅ 71% reduction in average wait times Get the case study: bit.ly/3SfeMH1

Great CX depends on connection across every part of the customer journey. At CX Connect Europe this week, Five9’s John Byron caught up with Debbie Mason from ServiceNow to discuss how connected solutions can give agents the information they need, create more seamless experiences across channels, and enable greater personalization. See what’s possible when Five9 and ServiceNow come together.

Customer expectations are changing, AI adoption is accelerating, but the human element remains at the heart of great CX. At Five9 CX Connect Europe, Kim Hill caught up with Dennis Blanco from Verint to talk about what customers need today, the outcomes they expect from AI, and why agent and customer satisfaction remain critical. Watch their conversation for a look at where CX is headed next.

Thrilled to be attending @Five9 #CXConnect #Europe at @MBWorldFI on behalf of #Wavenet 📱📞📧💬 #CustomerExperience matters and a great #ContactCentre solution underpins that 👨🏼‍💻🤖

Yeah. Ya'll KNOW I had to see my girl @LisaLisajm5 at the @five9 booth. Customers are stopping by to talk voice, engagement and where those two critical points turn into data flowing into @salesforce

Making friends Day 1 at @Dreamforce! Stop by @Five9 booth 529 to meet the team, learn about Five9 Fusion for @salesforce, and pick up #UsefulSwag!🐧🦁 #CCaaS #AI

Look who's "hanging" around the @Five9 booth at @Dreamforce. It's the #Five9 King of CCaaS. Stop by booth 529 for your own cool swag bag and plushie. 🐧🦁💙 #DF26

How Five9 turns a chaotic customer interaction into smarter CX at #Five9CXConnectEurope.

Keynote guest speaker Nick Fry, former CEO of Brawn GP & Mercedes F1, on trust, speed, and winning together 🙌 #Five9CXConnectEurope

Breakouts are in session! 🎬 Featuring our customers #Aviva, #MedionGmbH, & @TheatreRoyalNew

#AI isn’t replacing the value of the contact center, it’s expanding it. - Amit Mathradas, Five9 CEO #Five9CXConnectEurope

#Five9CXConnectEurope day 1 is here 🙌

It's that time of year again! @Dreamforce ready! Attending? Stop by the @Five9 booth #529 for your own #Five9 penguin or King of CCaaS plushie backpack charm. 🦁🐧💙 #DF26

Not all #AI in the contact center does the same job. At #Five9AIDay, @Metrigy's @RGareiss broke down the three types of AI actually driving CX adoption today: 1️⃣ AI that improves humans: Agent assist tools that make people faster and smarter. It doesn't replace agents, it elevates them. 2️⃣ AI that automates work: Nearly 30% of customer interactions are now fully offloaded from humans, with AI also handling post-interaction tasks and front/back-office integration so nothing slips through the cracks. 3️⃣ AI that analyzes: Without analytics, you don't know if AI is actually improving humans, if a script needs to change, or if AI plus human is beating either alone. Watch the full session on demand: bit.ly/45Jt9H8

Most quality assurance programs still rely on hindsight, manually scoring a tiny sample of interactions days or weeks after they happen. Agentic Quality Management changes the game by evaluating interactions in real time, giving contact centers 100% conversation visibility and actionable insights before opportunities are lost. Join Five9 Product Managers Gautam Mourya and Suraj Khanna as they break down real-world implementations of AQM, including how a leading credit union, like @AdviaCU, leveraged agentic AI to raise quality scores from 90% to 94.46%. Save your spot: bit.ly/4ilGblz