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@Tradeify @BrettSimba @Abhiishek45 @MSTARROHIT @AmasPFT — KINDLY look into my issue and manual review.
I followed the applicable trading rules and, to my knowledge, there has been no breach of any Tradeify rule. No specific rule violation has been communicated to me.
On Saturday, Aug 29 at around 6 AM IST, I submitted payout requests from two funded accounts:
$2,602.85
$2,595.55
Total: $5,198.40
Tradeify acknowledged the requests and informed me that, because they were submitted outside business hours, they would be processed during the next business day.
I subsequently received an official email stating:
“Your first payout is confirmed.”
I was instructed to complete my identity verification through Rise, after which the payment would be processed. I completed my identity verification as requested.
Another payout email explicitly told me:
“There’s nothing else you need to do.”
So I did exactly that — I waited.
Then, at approximately 4 AM IST today, I suddenly received emails saying that my payouts had been DECLINED, with no reason whatsoever provided.
When I attempted to log into my Tradeify account afterward, I found that my entire platform access had been removed for alleged “suspicious activity.”
Yet I have received no explanation of what activity was supposedly suspicious, no identification of any rule I allegedly violated, and no opportunity to clarify anything before my payouts and account access were taken away.
This is extremely concerning and unfair to a trader who followed the process, completed KYC, received payout confirmation, and was specifically instructed to wait.
I am requesting:
1. An immediate MANUAL REVIEW of both accounts
2. The exact reason for the “suspicious activity” allegation
3. Identification of the specific rule they believe was breached, if any
4. Restoration of my Tradeify account access
5. Release of my legitimate $5,198.40 payout if no violation is established
I am willing to provide every trade record, device/IP information, KYC document or any other evidence required.
I am not asking for special treatment. I am asking for transparency, due process and a fair manual review.
@Tradeify @BrettSimba please escalate this case and resolve it.
All relevant screenshots are attached below.