Becoming AI-first is not just a technology strategy. Itโs an organizational design problem.
Last week at
@Glean:GO, leaders from some of the worldโs largest companiesโlike
@GM,
@Ericsson,
@Cisco,
@Deloitte,
@Mastercard,
@Dell, and
@GeneralMillsโshowed that even organizations with long histories can become AI-first. But the transition requires redesigning how work gets done, not simply adding AI to the existing stack.
A few themes stood out:
- ๐ ๐ผ๐๐ฒ ๐ณ๐ฟ๐ผ๐บ ๐ฟ๐ฒ๐ฎ๐ฐ๐๐ถ๐๐ฒ ๐๐ผ๐ผ๐น๐ ๐๐ผ ๐ฝ๐ฟ๐ผ๐ฎ๐ฐ๐๐ถ๐๐ฒ ๐ฐ๐ผ๐๐ผ๐ฟ๐ธ๐ฒ๐ฟ๐. On stage with
@OpenAIโs
@embirico and
@CNBCโs
@Kr00ney, we discussed why most companies barely tap AIโs potential: workers don't know what to ask. When AI has deep contextโyour role, OKRs, and daily tasksโit can proactively propose work by default, eliminating the friction of prompt engineering.
- ๐ฅ๐ฒ๐ฑ๐ฒ๐๐ถ๐ด๐ป ๐๐ผ๐ฟ๐ธ๐ณ๐น๐ผ๐๐, ๐ป๐ผ๐ ๐ท๐๐๐ ๐๐ฎ๐๐ธ๐. The biggest constraint is often the coordination around a task: handoffs, context switching, and silos. If the workflow stays the same, much of AIโs productivity gain is lost. This is why we built Glean Transform, to map how work actually happens and redesign it around AI.
- ๐๐ฎ๐ธ๐ฒ ๐ถ๐ป ๐๐ฎ๐ ๐ฌ ๐๐ฒ๐ฐ๐๐ฟ๐ถ๐๐. In my conversation with
@Ciscoโs
@jpatel41 and
@Deloitteโs Ashish Verma, a shared reality emerged. Enterprise AI cannot scale as a collection of ad-hoc initiatives. To give organizations the trust needed to hand over real, mission-critical work, Day 0 security and fine-grained data governance must be built directly into your core systems of record.
- ๐ ๐ฒ๐ฎ๐๐๐ฟ๐ฒ ๐ผ๐๐๐ฐ๐ผ๐บ๐ฒ๐, ๐ป๐ผ๐ ๐ท๐๐๐ ๐ฎ๐ฐ๐๐ถ๐๐ถ๐๐.
@DaVita has saved 75,000 days of work using Glean. But as Madhu Narasimhan, CIO of DaVita, emphasized, the ultimate measure is human impact: giving a caregiver five more minutes with a patient.
- ๐๐ฟ๐ฒ๐ฎ๐๐ฒ ๐ฐ๐น๐ฒ๐ฎ๐ฟ ๐ผ๐๐ป๐ฒ๐ฟ๐๐ต๐ถ๐ฝ, ๐ผ๐ณ๐๐ฒ๐ป ๐๐ต๐ฟ๐ผ๐๐ด๐ต ๐ฎ ๐๐๐๐ข ๐ฟ๐ผ๐น๐ฒ. In a panel with CAIOs from Capgemini, Mastercard, Ericsson, and Zapier, leaders emphasized that without clear ownership, AI remains a collection of disconnected initiatives instead of becoming a new operating model.
Thank you to our customers, partners, speakers, and Glean team for showing what it looks like to build an AI-first organization in practice. Weโre honored to be a partner in that journey.