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The app and online banking are now back up and running as normal. We’re sorry if you had trouble logging in. Thanks for bearing with us.
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We're aware some customers are having issues with our app and online banking. We're sorry about this and are working hard to fix it. We’ll let you know as soon as it’s back to normal.
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Sorry about this, it sounds like the machine had a fault.
If your card is active in the app, it’s unlikely blocked, and any money not dispensed is usually returned within a few days. If not, message us 24/7 via the app or online banking, and we’ll check it for you. ^Nandu
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We're sorry the app and online banking have been down. They're now up and running. Thanks for bearing with us.
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We’re aware some customers are having issues with our app and online banking. We’re really sorry about this. We’re working hard to fix it and will let you know as soon as we’re back to normal.
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On 12 March, a limited number of customers using our app may have briefly seen transactions that weren't theirs due to an internal IT change. We’re very sorry this happened. No action is needed and there was no account security issue.
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We're sorry for the problems logging into our app and online banking earlier today. Things are now back to normal. Thanks for bearing with us.
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We're aware that some customers are experiencing difficulties logging into our app and online banking. We're sorry about this. Our teams are aware and working hard to fix it.
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On Friday 14th November we’re carrying out some planned work to improve Telephone Banking. Some services may be affected from 11:00pm tonight until 05:00am on Saturday.
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Don't forget our tech team are working on our services this weekend. It means you won’t be able to take money out from our or any other banks' ATMs on Sunday 26th October for 90 minutes, from 1:45am (BST). If you think you’ll need money please take it out before 1:45am.
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Our tech team are working on our services this weekend. It means you won’t be able to take money out from our or any other banks' ATMs on Sunday 26th October for 90 minutes, from 1:45am (BST).
If you think you'll need money, or other ATM services please use them before 1:45am.
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We know some of our services were affected by issues with Amazon Web Services this morning. We're sorry about this. All of our services are now running as normal.
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You may have seen reports of issues with Amazon Web Services affecting a number of websites and apps across the UK today. We know this is impacting some of our services right now. We're sorry about this. Please bear with us as we investigate this.
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Our app is up and running, but for some customers it’s taking a bit longer than usual to get logged on at the moment. Please wait a few extra moments or give logging on another try.
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We know some of our customers are having issues with contacting us through Telephone Banking. We're sorry for this and we're working to have everything back to normal. You can still use internet banking and our app to do most of your day to day banking.
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