Social engineering customer support is the #1 vulnerability of legacy 2FA. When security relies on human verification, standard 2FA will always fail.
This is exactly why we built decentralized biometric authentication at
@HelixKeyBio — cryptographic root of trust where no human support agent can ever override your key. 🧬
Last week, my X account was compromised.
A fraudster socially engineered X customer support to gain access, bypassing standard security features like 2FA and login notifications, and posted fake content about a memecoin.
Fortunately, the X security team worked with us to quickly take down the post, and my access was fully restored later that day.
Going forward, X account security has set up additional safeguards on my account to prevent this from happening again.