Modern Product Protection and Shipping Protection | Built for customers, not insurance companies.
San Francisco, CA
- Tweets 592
- Following 58
- Followers 428
- Likes 411
@HelloExtend bought a bushnell golf laser rangefinder with extend coverage, flew off cart, damaged eyepiece and display, claim denied, said it still under mfg warranty, knowing full well that won’t be covered by bushnell….
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When it comes to backing up our claim that most Extend claims are processed in 90 seconds or less, we’ve got receipts. Thanks, Christopher!
>> ow.ly/gwom50VHqSr
#shippingprotection #customerreview #happycustomer #Extend #peaceofmind
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Meow! Thanks, Debra!
>> ow.ly/MKJn50VHqlG
#productprotection #shippingprotection #extendedwarranty #customerreview #happycustomer #Extend #peaceofmind
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We’re in it for customers like Jose. Thank you!
>> ow.ly/Uhyg50VHqc4
#productprotection #shippingprotection #customerreview #happycustomer #extendedwarranty #Extend #peaceofmind
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Making the world a little less stressful, one claim at a time. Thanks, Holly!
>> ow.ly/noye50VHq59
#shippingprotection #porchpirate #customerreview #happycustomer #Extend #peaceofmind
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Glad we could help out! Thanks, Francisco!
>> ow.ly/iy7M50VHm8Q
#shippingprotection #customerreview #happycustomer #Extend #peaceofmind
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If your return process isn't easy to find or understand, your support team may be spending too much time helping customers navigate your policy.
ow.ly/zSrV50VHlLV
#returns #ecommercereturn #ecommercefraud #deliverydamage #shippingcosts #shipping #shippingprotection #Extend
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Modern solutions for modern customers — that’s our specialty. Thanks, Chris!
>> ow.ly/saIo50VHm2h
#productprotection #shippingprotection #customerreview #happycustomer #extendedwarranty #Extend #peaceofmind
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Across all industries, returns are costing merchants money. There you can make your returns more profitable with the tips in this article.
ow.ly/Q2AM50VHjYU
#returns #ecommercereturn #ecommercefraud #deliverydamage #shippingcosts #shipping #shippingprotection #Extend
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Surprises should be reserved for birthdays and anniversaries, not the customer experience. Thanks, Justin!
>> ow.ly/Q8i650VGEzs
#productprotection #shippingprotection #customerreview #happycustomer #extendedwarranty #Extend #peaceofmind
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Automation can help reduce the operational costs of manual retail fraud detection while improving the customer experience. Here’s how.
ow.ly/ewum50UV5F9
#ecommerce #fraud #ecommercefraud #ecommercerevenue #customeracquisition #Extend #postpurchase
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How can you spot clever return fraudsters and stop return fraud in its tracks (without pulling your hair out)?
extend.com/post/what-is-reta…
#retail #returnfraud #ecommerce #postpurchase #customerexperience #CSAT #Extend #productprotection #shippingprotection #retailshrink
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Handling all shipping issues internally can drain resources that could otherwise be devoted to more important tasks. Here's how to take control of your customer experience.
ow.ly/1Ggx50UUaRz
#shipping #fulfillment #customerexperience #shippingprotection #Extend
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Between chargebacks, shipping fees, and everything in between, the costs of manual fraud detection quickly add up. But how much does it actually cost merchants?
ow.ly/5Wf750UV5AK
#ecommerce #fraud #ecommercefraud #ecommercerevenue #customeracquisition #Extend #postpurchase
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We’re so excited to announce our newest merchant partnership with @MattressFirm, the nation’s largest mattress specialty retailer!
ow.ly/BXSp50V5AG8
#MattressFirm #Extend #mattressprotection #productprotection #pressrelease #mattress
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From supply chain disruptions to higher expectations regarding customer service, these are the shipping-related issues you need to tackle in order to grow your business.
ow.ly/HYVH50UUaPo
#shipping #fulfillment #customerexperience #shippingprotection #Extend
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From wardrobing to empty box fraud, bad actors are finding creative ways to commit return fraud and steal from merchants.
extend.com/post/what-is-reta…
#retail #returnfraud #ecommerce #postpurchase #customerexperience #CSAT #Extend #productprotection #shippingprotection #retailshrink
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It’s possible to maintain control over the customer experience — despite common shipping-related setbacks.
ow.ly/kLr450UUaJg
#shipping #fulfillment #customerexperience #shippingprotection #Extend
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How do you discourage return fraud without handicapping the post-purchase customer experience?
extend.com/post/what-is-reta…
#retail #returnfraud #ecommerce #postpurchase #customerexperience #CSAT #Extend #productprotection #shippingprotection #retailshrink
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Software selection, labor forecasting, continuing education — these are some of the most common (beatable) challenges for ecommerce and retail support leaders.
ow.ly/2Y5W50Ula0T
#customerservice #customersupport #CSAT #postpurchase #shippingprotection #productprotection
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