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We hear you! While our minimum box size is currently 2 servings, many solo cooks love using the second portion as a quick, delicious lunch for the next day! We’ll be sure to pass your request along to our team for future consideration, though.
Please contact the HelloFresh Switzerland support team directly at hellofresh.ch/contact-us so they can access your account, escalate this quality issue to their local distribution team, and assist you with your orders!
Thank you for bringing this to our attention.
We are very sorry to hear that your vegetable portions have been consistently underweight. Because our team here handles United States accounts only, we do not have access to HelloFresh Switzerland accounts or local order details.
We’re sorry your father's order wasn’t left in the correct location. We understand how important this is and will share your feedback with our logistics team. Please message us privately with more details so we can assist you further.
We take freshness and quality very seriously at HelloFresh and apologize for any inconvenience you experienced. Please send us a private message so we can learn more and assist you further.
Our sincerest apologies for any inconvenience you encountered. For further assistance, please private message us with your account details so that we can rectify the situation.
Wow, that is such an amazing compliment! We're so thrilled your friend shared a box with you and that you enjoyed every single bite. Chef-quality meals right at home is always the goal! If you ever want to explore more dishes like that, we'd love to welcome you to the family!
Hi! Please try clearing your browser history & cookies. If that doesn't resolve the issue, please attempt to access our site using a different browser, such as Google Chrome, preferably on a desktop or laptop. If these steps don't help, please DM us so we can help you further.
We apologize for the inconvenience you have experienced. Your feedback will be shared with our teams for further investigation. If you require assistance with your order, please feel free to send us a direct message so that we can provide you with the best possible support.
When I say 'I'm busy,' what I really mean is I'm at home sipping tea or wine, enjoying some pearl pasta e fagioli soup... and probably taking a nap too 🤷♀️
Hello there! Thank you for bringing this one up into our attention. No worries, we will be forwarding this one into our I.T. Department to make sure that your concern will be addressed right away.
Hi there! Thank you for reaching out to HelloFresh. We are sincerely sorry for the experience you had with us. Please send us a direct message so that we can provide you with the best assistance we can offer. We are here and ready to help.
We apologize for the inconvenience. We're aware of the issue with meal photos not displaying correctly. Our team is working on fixing it. Thank you for your patience.