Please be informed that our only official Support and Moderator accounts are @KuCoinUpdates and @KuCoinMod. We also have an Official Verification Center, which you may access at kucoin.com/cert

Thank you for staying vigilant and helping keep the community safe from scams. The SMS you received is indeed not from KuCoin and is confirmed as fraudulent. All official communications from KuCoin are only sent through our verified platforms. Additionally, KuCoin does not include phone numbers or external links in SMS notifications. We strongly advise to avoid interacting with unsolicited emails or messages from unknown sources and refrain from clicking on any unofficial links. Stay alert to phishing attempts, protect your account information, and never share personal or sensitive details with anyone. For more guidance on identifying and protecting yourself from scams, you may refer to the resources below: - kucoin.com/learn/crypto/what… - kucoin.com/support/447240622… - kucoin.com/announcement/warn…

Hi! In order to further review your case with the relevant team, please provide the related case number of the report. You can find it in the confirmation email, which will be sent to you once you submit a support ticket through the app or web. Thank you

Thank you for reaching out! The token swap and rebranding of ai16z (AI16Z) to elizaOS (ELIZAOS) are still underway, and there are currently no new updates on when the process will be completed. We’ve published several announcements regarding ai16z (AI16Z), which you can view directly on our official website. We encourage you to regularly check the Announcement section to stay informed about the latest developments on the exchange and in the market. Related announcement: kucoin.com/announcement/en-k…

Please refrain from making claims. As clearly stated in the official listing announcement, the withdrawal service for LMTS project will be available later today, October 24, 2025, at 10:00 (UTC). For your reference, here’s the full announcement link: kucoin.com/announcement/en-l…

Hi there! In order to review your case in detail, please get in touch with the customer service team and provide all relevant information regarding your concern. This will allow them to investigate and assist you more effectively. You can submit a support ticket through the following link: kucoin.com/support/requests

Hi, we've replied to your message. Kindly check your DM.

Congratulations, thank you for sharing an update!

Hi! The distribution of rewards for this activity is not completed yet. Please continue to stay tuned for now. Thank you

The deposit and trading services for UFO Gaming (UFO) on KuCoin have been suspended as of September 23, 2025. Deposits were stopped at 10:00 (UTC), and trading activities were halted at 14:00 (UTC). For complete details, please check the official announcement here: kucoin.com/announcement/en-k… As for the token migration support, we’ll keep the community updated on any further arrangements regarding the process. Thank you for your understanding and continued support!

To help us look into this further, please click on the “Find out why” option on the page and share the details from the notice—a screenshot would also help, if possible. In addition, could you kindly confirm what your registered country is and the type of ID you used?

Hi there! it seems that the verification is still in progress, we can help to follow up with KYC team just share with us here your KuCoin UID. We will be waiting for your update.

Hello! After obtaining the necessary licenses and registrations in the U.S., KuCoin may explore opportunities to reenter the market in full compliance. Please stay tuned to our official announcements should there be any related updates.

Hi there! Please note that KuCoin has a structured listing procedure in place, which every project must undergo before being officially listed on the exchange. If you happen to know someone from the project team, you may guide them to review and submit their application through our official listing process. Full details can be found in our listing guide here: kucoin.com/blog/how-to-prope…

Hi, Alex! Please let us know more details about your concern here in English so we can help you out accordingly. While you may also coordinate with support directly at this link: kucoin.com/support/requests

We appreciate the kind words and your continued support of KuCoin!

Hi! Thank you for following up and for your continued support of the project. As previously mentioned, the ST tag indicates that the token is currently under KuCoin’s monitoring period, which is part of our risk control framework. This status is applied based on specific criteria, including project activity, trading volume, and liquidity. We’ve already forwarded this concern to the relevant team, and rest assured, if the project meets the required standards during this period, the ST tag will be removed accordingly. We appreciate your understanding at this time.

Always our pleasure to help! We have also sent you a reply to your DM about this. Please check your inbox. Thank you

Hi, Oliver! This decision affects our Dutch and French users only, KuCoin accounts from countries that are not restricted remain unaffected. If your account is subject to the offboarding process, you will receive an official notification via email and/or SMS sent to your registered contact details.

We sincerely apologize for the inconvenience this may have caused. According to our relevant team, STAMP deposits and withdrawals are currently unavailable due to ongoing wallet maintenance on KuCoin. We kindly recommend enabling notifications at the deposit page on your account to receive real-time updates as soon as the services are restored. Thank you for your understanding and patience.