@Microsoft @Microsoft365 @Outlook @zabirauf
New Outlook’s emoji picker is a serious UX and productivity regression.
As a paying Microsoft 365 customer, I use Outlook primarily as a productivity tool. Yet inserting one ordinary emoji can take 30-60 seconds because the categories have no clear ordering and there is no obvious Recent or Frequently Used section.
New Outlook does have a search function, but that does not solve the underlying problem. Users should not have to stop writing, determine the correct keyword and type it into a search bar whenever they want a common emoji. Search should be an optional shortcut, not compensation for categories that are difficult to browse.
The three attached New Outlook screenshots show the problem:
• “Smileys” mixes faces almost randomly with hearts, cats, a bomb, skull, speech bubble and other unrelated symbols, rather than beginning with commonly used expressions in a predictable progression.
• “Hand gestures” intersperses hands with a bone, tongue, eye, tooth, anatomical heart, brain, nose, lips, ear, limbs, lungs and mechanical body parts.
• “People” begins with a scattered mix of family and relationship variants, pregnancy, kneeling, breastfeeding, fantasy figures, clowns, professions and activities instead of following any logical hierarchy.
The direct comparison with Teams, shown in my first reply, makes this particularly difficult to justify. Teams begins with commonly used emoji and provides coherent categories, predictable ordering and a proper Recent section. Variations remain available without overwhelming the main picker. Why has New Outlook been given a substantially less usable browsing experience than another Microsoft product?
I have no objection to Microsoft including the full range of demographic, family and relationship variants. However, they should be organised neutrally beneath base emoji, as expandable variations or within clearly defined subcategories. Their current prominence creates an avoidable impression that representational priorities have taken precedence over neutral, frequency-based organisation and everyday usability. Inclusion does not require poor hierarchy.
Please bring the Teams structure to New Outlook or, at minimum, introduce a proper Recent or Frequently Used section, standard Unicode/CLDR ordering, logical subcategories and expandable variants.
An emoji picker should let someone find an ordinary emoji within a second or two by browsing the appropriate section. It should not interrupt the flow of writing an email or force users to search because the categories themselves are disordered. This implementation is unacceptable in a paid productivity product.
@zabirauf, I realise this may fall outside your Compose Copilot area. Could you please help route this to Caitlin Hart, Margie Clinton or whoever currently owns New Outlook’s compose and emoji experience?
#Microsoft #Microsoft365 #NewOutlook #LogicalOrder #Productivity
ALT Screenshot of New Outlook’s Smileys category. The opening grid mixes facial expressions with hearts, cats, an alien, bomb, skull, clown, speech bubble and other symbols. No Recent section is visible.
ALT Screenshot of New Outlook’s Hand gestures category. Hand gestures are interspersed with a bone, tongue, eye, tooth, anatomical heart, mechanical arm, lips, ear, brain, nose, leg, foot, lungs and other body parts.
ALT Screenshot of New Outlook’s People category. Its opening rows mix families, kneeling figures, pregnancy, wrestling, embracing, merpeople, surfing, breastfeeding, clowns, professions, fantasy characters and other activities without an obvious hierarchy.