Liveops delivers tech-powered, human-led customer service. For 25+ years, we've helped top brands with flexible, scalable support built on care and trust.
San Francisco, CA
- Tweets 6,596
- Following 3,067
- Followers 7,548
- Likes 1,668
What if the smartest customer service strategy isn’t choosing between people and AI? 👀 It’s knowing when, and how, to use both. liveops.com/blog/outsourced-…
Outsourced customer service is evolving beyond simply adding capacity. Organizations now have an opportunity to combine specialized human expertise, flexible support, and AI to rethink how customer interactions get resolved.
In our latest blog, we explore what modern customer service outsourcing can look like, how AI can work alongside outsourced support, and how LiveNexus by Liveops helps organizations identify the right opportunities for AI and put them into action.
The future of customer service isn’t human or AI. It’s how intelligently you orchestrate the two. 🤝🤖
#CustomerExperience #CustomerService #OutsourcedCustomerService #AI #LiveNexus #Liveops
2
54
🎉 Happy Hispanic Heritage Month!
From September 15 to October 15, we’re celebrating the cultures, stories, and contributions of Hispanic and Latino independent contractors in the Liveops community. 💙
Across client programs, agents bring care and expertise to every conversation. In bilingual roles, their Spanish and English skills help customers feel heard and understood in the language they prefer. 💬
To the Hispanic and Latino agents in our community: thank you for the talent, perspective, and dedication you bring. ¡Feliz Mes de la Herencia Hispana! ✨
Interested in Spanish-bilingual independent contractor opportunities? Learn more and apply: join.liveops.com/job/spanish…
#HispanicHeritageMonth #Liveops #BilingualSupport #AgentCommunity
34
🎉 Meet Marco, the newest Agent of the Month! join.liveops.com/helpful-tip…
Marco brings care, focus, and a positive attitude to every commitment. His advice for running a successful Liveops business? “Own your schedule. Don’t let it own you.” 💙
From making someone’s day a little easier to protecting time for family, running, and creativity, Marco shows how purpose and balance can go hand in hand.
Get to know Marco in our latest Agent of the Month Spotlight!
#AgentSpotlight #AgentOfTheMonth #Liveops #WorkLifeBalance #IndependentBusiness
1
62
🇺🇸 This Labor Day, we’re celebrating the people who make an impact every day. 💙
To the thousands of independent agents within the Liveops network, thank you for bringing care, professionalism, and a human connection to every interaction. The flexibility to work on your terms is at the heart of the Liveops model, and we’re proud to create opportunities that allow people to build work around their lives while making a meaningful difference for customers across the country.
And to our incredible internal teams: thank you for everything you do behind the scenes to make that possible. Your dedication, creativity, and hard work help strengthen the experiences we deliver and the opportunities we create.
Every conversation supported, every problem solved, and every customer helped starts with people who care about the work they do.
Today, we celebrate all of you. Happy Labor Day from Liveops! 🇺🇸💙
#LaborDay #Liveops #CustomerExperience #RemoteWork #Flexibility
74
🎉 Meet Teresa, the newest Agent of the Month! join.liveops.com/helpful-tip…
Teresa’s approach to success is rooted in consistency, kindness, and continuous learning. 💙 From delivering strong customer experiences to staying current on program knowledge, she brings dedication and purpose to every commitment.
Her biggest lesson? Small, consistent efforts add up to meaningful results over time.
🌟 Get to know Teresa, discover what motivates her, and learn the habits that have helped her build a successful business through Liveops.
#Liveops #AgentSpotlight #WorkFromHome #IndependentContractor #CustomerService
1
143
📣 New partnership announcement! liveops.com/pr/leading-finan…
Liveops is partnering with a leading organization serving the financial services, insurance, and wealth management industries to help scale inbound customer support as the business continues to grow.
Through our flexible, U.S.-based model, agents within the Liveops network will provide front-line support designed to:
📈 Scale capacity alongside increased customer demand
🎯 Improve routing accuracy and time-to-resolution
💡 Preserve specialized internal resources for higher-value, relationship-driven work
🤝 Create a more efficient path to support for customers
🔗 Read the full press release!
#Liveops #CustomerExperience #FinancialServices #CustomerService #CX #Outsourcing
1
76
What will separate CX leaders from everyone else by 2030? 🔮 liveops.com/blog/cx-in-2030-…
It won't simply be who deploys the most AI. It'll be who uses AI, human expertise, and connected workflows to make it easier for customers to actually get their problems resolved.
New findings from CCW Digital's CX in 2030 Market Study reveal a major disconnect:
🤖 Only 42% of consumers believe AI has added value to their customer experiences so far.
👤 75% trust a live phone agent to solve a customer service issue.
🔄 59% say AI-to-human transitions are difficult because they have to explain their issue again.
🎯 And only 9% say a quick response matters most—reinforcing that speed alone isn't the same as resolution.
Our latest blog explores what these findings mean for the future of CX, why the Resolution Gap matters, and how better orchestration of AI and human expertise can help organizations move from faster interactions to better outcomes.
#CustomerExperience #CX #ArtificialIntelligence #AI #CustomerService #Liveops #LiveNexus
79
When policyholder demand changes without warning, customer service capacity needs to respond just as quickly. 🌎 bit.ly/3TStDYO
See how Liveops helped a leading national P&C insurance provider build a scalable, cost-efficient customer service operation in the Philippines.
The results:
✅ 188 Philippines-based agents
📈 150% flexibility for unexpected volume
💰 Approximately 50% in estimated cost savings compared to U.S.-based delivery
🤝 A strategic partnership spanning 13 years
The model gives the client dependable access to experienced, English-speaking talent while supporting service continuity during storms, claims activity, seasonal shifts, and other periods of increased demand.
It’s a more resilient approach to global customer service—designed to adapt as business and policyholder needs evolve.
Read the case study!
#CustomerExperience #Insurance #OffshoreDelivery #CustomerService #OperationalAgility #Liveops
3
2
88
💙 Want to make a meaningful difference from your home office? bit.ly/3UsNZYH
Remote patient support jobs give customer service professionals the opportunity to help patients, members, caregivers, and healthcare customers navigate important questions with empathy and confidence.
In our latest guide, discover:
🩺 What remote healthcare support involves
🎧 The day-to-day responsibilities
💻 Skills that can help you succeed
🏠 What to expect from a 1099 independent contractor opportunity
If you are patient, dependable, and passionate about helping others, this could be the right path for you.
Want to apply? Click here to apply for our current remote patient support opportunity: bit.ly/45qeEb0
#RemotePatientSupportJobs #RemoteHealthcareSupport #WorkFromHome #CustomerService #HealthcareCareers #IndependentContractor #Liveops
85
Customer operations strategy is going global, and geography is only one part of the equation. 🌎 liveops.com/pr/liveops-highl…
New research from CMP Research shows outsourcing investment growing across nearly every major global region as organizations build multi-region models around customer experience, talent, AI, compliance, scalability, and resilience.
Liveops is already helping enterprise clients put this strategy into action. For one leading property and casualty insurance provider, a coordinated model spanning the U.S., Mexico, and the Philippines has delivered:
⚡ A Mexico program launched in four weeks
📈 Capacity to meet approximately 150% of unexpected demand
💰 Estimated cost savings of 30% through Mexico and 50% through the Philippines
Read the full press release!
#CustomerExperience #CXStrategy #GlobalOperations #Outsourcing #Liveops
2
1
61
🎉 Meet Cindrea, the newest Agent of the Month! join.liveops.com/helpful-tip…
Through accountability, consistency, and a commitment to lifelong learning, Cindrea has built a thriving business while consistently delivering exceptional quality and service.
From her passion for history and anthropology to her dream of traveling to Antarctica, Cindrea’s curiosity inspires her to keep learning, adapting, and growing—both personally and professionally. 💙
Read her story and discover the habits, mindset, and advice behind her success!
#AgentSpotlight #IndependentBusinessOwner #CustomerService #ProfessionalGrowth #Liveops
68
📺 In DRTV, there are no second chances. Miss the call, lose the sale. liveops.com/case-studies/how…
The brands that win aren't just the ones generating demand—they're the ones converting it.
Our latest case study explores how Liveops helps DRTV organizations turn spikes in demand into measurable business outcomes with a shared services model built for inbound sales.
Inside the case study:
📞 44,000 inbound calls handled in six months
🎯 62.2% net conversion rate from our Sales Pro line
👥 350+ experienced sales agents supporting shared services
🏆 100% of program volume earned after outperforming an incumbent provider in conversion performance and service levels
See how 26+ years of DRTV expertise helps brands maximize every sales opportunity.
📖 Read the case study!
#DRTV #CustomerExperience #InboundSales #SalesPerformance #LeadGeneration #ContactCenter #BPO #Liveops
53
🚀 Every DRTV call is a sales opportunity. The right partner helps you make the most of every one. liveops.com/pr/new-consumer-…
Liveops is expanding its DRTV shared services portfolio, welcoming new brands across the consumer electronics, hearing technology, and business technology industries.
For more than 26 years, we've helped DRTV organizations scale inbound sales and lead generation with the flexibility to respond to changing campaign demand—while delivering measurable business outcomes.
Recent results include:
📞 44,000 inbound calls handled in six months
📈 62.2% net conversion rate achieved by Sales Pro agents
⚡ 87% of calls answered in less than 20 seconds
🏆 Earned 100% of program volume in less than one month after outperforming the incumbent provider in conversion performance and service levels
Learn how our shared services model helps brands maximize every sales opportunity.
#DRTV #CustomerExperience #InboundSales #LeadGeneration #ContactCenter #CX #BPO #SalesPerformance #Liveops
72
🌎 The future of customer operations isn't about choosing one location—it's about choosing the right mix. liveops.com/blog/building-a-…
As customer expectations evolve and AI reshapes CX, leading organizations are moving beyond the traditional onshore vs. offshore debate. The focus has shifted to building a smarter global strategy that balances cost, talent, scalability, compliance, and customer experience.
In our latest blog, you'll learn:
✨ Why hybrid global delivery is becoming the new standard
🌍 The key factors to consider when evaluating delivery locations
📈 Where global outsourcing is headed, based on the latest industry research
🧭 How to build a geographic strategy that supports long-term business outcomes
Ready to future-proof your customer operations?
#CustomerExperience #CustomerOperations #CX #Outsourcing #GlobalDelivery #BusinessStrategy #ContactCenter #DigitalTransformation #AI #Liveops
49
One strategy. Three locations. Smarter customer support. 🌎 liveops.com/case-studies/how…
Discover how a leading P&C insurance provider built a flexible customer service model across the U.S., Mexico, and the Philippines to scale with changing demand while improving efficiency.
Key results:
📈 150% flex to unexpected volume
⚡ 50% faster speed to proficiency
💰 Up to 50% estimated cost savings through global delivery
See how a multi-location approach can help organizations build more resilient, scalable customer operations.
📖 Read the case study!
#CustomerExperience #Insurance #CX #CustomerService #Nearshore #Offshore #GlobalOperations #Liveops
1
60
From pilot to partnership. Proven results. 🚍📈 liveops.com/case-studies/fro…
When a student transportation provider needed to prepare for the back-to-school rush, they turned to Liveops for a flexible offshore support solution—and the results spoke for themselves.
🎯 100% CSAT score
📞 #1 BPO provider outperforming other vendors
🤝 Expanded from a pilot to a long-term partnership
⚡ Rapid scalability to meet seasonal demand
See how Liveops helped deliver exceptional quality, operational flexibility, and measurable business outcomes while supporting one of the busiest times of the year.
#CustomerExperience #Transportation #CustomerService #Outsourcing #Offshore #CX #Liveops #OperationalExcellence
74
🚀 Another exciting client win! liveops.com/pr/global-e-comm…
Liveops has been selected by a leading global e-commerce marketplace to help modernize customer support through a flexible hybrid delivery model combining U.S. and Philippines-based support.
The partnership will help the organization:
🚀 Scale rapidly to meet growing demand
💙 Improve quality and customer satisfaction
⚡ Increase operational efficiency
🎯 Accelerate readiness through Learning-as-a-Service (LaaS)
🤖 Identify AI opportunities with the LiveNexus™ AI Review & Roadmap
As customer expectations continue to evolve, organizations need more than additional capacity—they need smarter, more agile customer experience solutions. We're proud to help our clients achieve better business outcomes through flexible global delivery, operational excellence, and AI-powered innovation.
#Liveops #CustomerExperience #CX #CustomerService #HybridDelivery #AI #Innovation #DigitalTransformation #BusinessGrowth
1
2
101
⚡ Faster customer service doesn't always mean better customer service. liveops.com/blog/why-faster-…
Customers don't just want quick responses—they want their issues resolved with as little effort as possible.
Our latest blog explores why AI should improve outcomes, not just speed, and why the best customer experiences combine intelligent automation with human expertise.
#CustomerExperience #CX #AI #CustomerService #ContactCenter #DigitalTransformation #Liveops
52
Before the fireworks light up the sky, we're celebrating something else worth recognizing: the freedom to work with flexibility. 🇺🇸✨
At Liveops, our network of independent contractors has the opportunity to choose when and where they provide customer service, creating work that fits their lives, not the other way around.
This Independence Day, we're celebrating the spirit of independence, flexibility, and the people who make exceptional customer experiences possible every day.
Wishing everyone a safe, happy, and meaningful Fourth of July! ❤️🤍💙
#FourthOfJuly #IndependenceDay #Liveops #WorkFromHome #IndependentContractor #Flexibility #CustomerExperience #RemoteWork
62
🌟 Agent Spotlight: Meet Earl! 🌟 join.liveops.com/helpful-tip…
Success doesn't happen by chance. It’s built through consistency, preparation, and a strong sense of purpose.
This month's Agent Spotlight celebrates Earl, whose professionalism, dedication, and commitment to continuous improvement have earned him recognition as Agent of the Month. From staying disciplined and prepared to keeping family at the center of his motivation, Earl's story is an inspiring reminder of what long-term success looks like.
Read Earl's story and discover what drives his success. 💙
#Liveops #AgentSpotlight #AgentOfTheMonth #CustomerService #RemoteWork #ProfessionalExcellence #Leadership #SuccessStory #WorkFromHome
43