🎁Great Gift for your Android friends! My 📲 "Android Smartphones For Seniors For Dummies" 📖 is not just for seniors - it's for for anyone who wants to learn the tech without the ✨ fluff! My publisher, @ForDummies, used larger-print type and full-color images to make learning more fun! buff.ly/3VDMiWo

This past weekend, I was invited to preview a brand new airport before it opens to the public. My favorite airport has always been @fly_BUR (Burbank Airport opened in 1930). Now, the new Hollywood Burbank Airport replacement terminal (#ElevateBUR) is about to open. It only took three years to build, with construction running from January 2024 to October 2026 ✈️ To ensure that flight counts and regular aircraft operations remain unchanged, the airport will execute an overnight cutover. Flights will arrive at the historic 1930s terminal on the night of October 12th, and beginning the morning of October 13th, all commercial flights, check-ins, security, and baggage claims will fully launch from the new facility. 🚗 The old parking setup will be replaced by a brand-new 2,007-spot parking garage equipped with EV charging stations right next to the new terminal building. Opening Date: October 13, 2026 Facility Size: 355,000 square feet (14 gates) Cost: $1.3 billion

These Brands Have Had the Fastest Growth in Consumer Purchase Consideration in 2026 👉 Google's Gemini is the only tech brand in the top 10 this year. Distinct from last year is the role of artificial intelligence AI brands. These brands occupied two of the top 10 positions last year, only one ranks in the top 25 this year – Gemini. In fact, the presence of tech brands in the top 10 has declined over the years

Lawsuits allege that CVS and its pharmacy subsidiaries implemented a “secret pricing scheme” by artificially depressing payment to hospitals for drugs in the 340B discount program and pocketing the difference paid from insurers.

Third-party reviews are a key gatekeeper: You don’t need thousands of reviews. You just need to be present in two to three review sites relevant to your niche.

If you're not following the #custserv hashtag or participating in our chats, you're missing business building tips from pros. Join us on Ocrober 13 for our next live X chat. Thanks to @imacsweb @DreaVilleneuve @NaturesWells @John_Westra @GregOrtbach for excellent insights this week.

Q10 | #custserv One thing I wish self-service websites did better is _______.

Q9 | #custserv Does self-service save time for the customer? How?

Q8 | #custserv What is one reason why one of your customers might need assisted service (vs. self-service)?

People are more comfortable now that the AI is better trained to the needs of the customer. In the early days, online self-service was like talking to a wall. #custserv

Q7 | #custserv Opinion: Are people more likely to use self-service now than the were 3 yrs ago?

Q6 | #custserv If you have successful self-service, what makes it successful? How do you measure success?

Grrrrrr. Self service doesn't need a exit survey. #custserv

Q5 | #custserv Opinion: Should providing self-service be part of every customer service strategy?

Important to remember whether you're a startup or small business. Customers must have a way to contact you quickly. Some customer service issues are time sensitive. #custserv

Q4 | #custserv Does self-service make customers feel like you’re avoiding them?

Close to afterglow right now... ;) #custserv

For our clients yes (including FAQs for AEO/GEO) in the simplest forms. #custserv in #automotive (and #retail) is a little tricky. In my experience (especially for #travel like today), my preference is FAQs and unbeatable HUMANS on phones #custerv