Bridging the gap from Data to Decisions | Serial CPO/CMO | VP & Principal Analyst @ Constellation Research

.@Microsoft opens its Maryland quantum research center bit.ly/4xJLXSb Microsoft said it has opened its quantum research center in the University of Maryland's Discover District and said it will provide topological qubits built on its Majorana 2 quantum chip for…
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.@Alibaba_cloud touts new AI chip, @alibaba_Qwen Intelligence and age of machine intelligence bit.ly/4y5E5LB Alibaba launched its Zhenwu V900, its most powerful AI chip that has 3X performance of its predecessor. Alibaba CEO Eddie Wu said the chip along with the Qwen …
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.@OpenAI adds GPT-6 Luna and Sol, touts lower prices bit.ly/4hqJB4B OpenAI launched GPT-6 Sol and GPT-6 Luna in a fast follow to GPT-6 Astra. As OpenAI rounded out its GPT-6 family it also signaled that prices would come down.
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.@AnthropicAI launches Claude Opus 5.5, gets cost, efficiency memo bit.ly/4h6vmTs Anthropic launched Claude Opus 5.5 and gave a nod to customers who were not happy with their AI costs. According to Anthropic, Claude Opus 5.5 costs 40% less to run than Opus 5.
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#Dreamforce2026 Roundup:@Salesforce Has an ‘Easy Button’ for AI. But #CX Leaders Still Face the Hard Decisions. bit.ly/4ds8jQI @cxtodaynews “KOA understands the function of CRM. It understands the functionality, it understands the nuance…” - @lizkmiller @constellationr
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At @Qualtrics’ Future of XM:Healthcare Executive Summit today CEO Maynard on stage to share chapter 2 of the company’s new XM Data + AI strategy Chapter 1 described the XM Data + AI platform Focus=how innovation, expertise, and trust get delivered in a defining vertical
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Mark Hammond describes the data + AI platform as needing symbolic AI, simulation and generative AI, and each output comes with a "decision trace" explaining why. For CDAOs, the stack is important. If you can't trace why an experience got flagged, clinical leaders won't use it.
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Key: context behind the recommendation Not just “patient dissatisfied” - need the system to understand: • where patient is in the journey • what just happened • expectations • clinical context • appropriate action The AI problem is context selection, not simply data access
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Replying to @Qualtrics
Experience data is moving upstream from reporting: What happened? But: What is likely to happen next? Who needs attention? What intervention makes sense? MyPOV: That shifts XM from a reporting system toward a decision system.
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