Healthcare XM unifies Clinical XM and Health Plan XM into one framework, combining our XM Data & AI with decades of @PressGaney expertise to predict friction before it happens. Learn more: qualtrics.com/news/qualtrics… #Qualtrics #Healthcare

“We have to have it.” @VUMCDiscoveries President & CEO Jeff Balser explains how Healthcare XM will give organizations the real-time data they need to deliver quality care and improve patient loyalty through trusted, positive health outcomes. See how it works: qualtrics.com/news/qualtrics… #Qualtrics

A customer complaint that never reaches the call center? That’s @Qualtrics CEO Jason Maynard’s favorite AI use case. He tells @danielnewmanUV that fixing a problem in the moment keeps customers from calling in or ghosting the brand, and that every use case gets measured against lifetime value.

Yesterday, we gathered in Nashville for a big moment: the introduction of Healthcare XM. Our CEO @Jasonmaynard and Thomas H. Lee, MD, newly named Executive Director of our XM Institute, were joined by our incredible customers @CorewellHealth, @VUMCDiscoveries, and healthcare organizations across the industry. Together, they talked through what happens when AI, decades of healthcare expertise, and the world's largest experiential dataset come together. The goal: closing the Experience Gap in care, for good. qualtrics.com/news/qualtrics… #Qualtrics

The best outcomes in healthcare come from seeing what's coming before it happens. That's what Healthcare XM is built to do: simulate what's ahead, predict what people need, and act on outcomes you can trust. qualtrics.com/news/qualtrics… #Qualtrics

The Future of XM in healthcare starts with a deeply human goal: understand people well enough to act with care, context, and precision. Thank you to everyone who joined us in Nashville (and virtually)! Watch the recording: linkedin.com/events/thefutur… #Qualtrics #FutureofXM

“We need to help extraordinary leaders in healthcare get the chance to be extraordinary” says Chief Medical Officer Dr. Adrienne Boissy. #Qualtrics #FutureofXM

Welcoming to the stage six voices shaping the future of healthcare experience in a conversation led by our SVP, Marketing Ken Coleman. #Qualtrics #FutureofXM

We're excited to announce Thomas H. Lee, MD as Executive Director of our XM Institute. A practicing cardiologist and longtime Chief Medical Officer of @PressGaney, Dr. Lee will lead the research and thought leadership that helps organizations everywhere understand and close the gap between what people expect and what they receive. Congratulations Dr. Lee! qualtrics.com/news/qualtrics… #Qualtrics

Tom Lee, MD is joined by our amazing customers @CorewellHealth and @VUMCDiscoveries to explore what takes healthcare from excellence in performance to greatness rooted in trust and deep relationships. #Qualtrics #FutureofXM

Healthcare XM brings @PressGaney's proprietary data, analytics, and solutions to the XM Data & AI Platform, connecting patient, member, workforce, safety, quality, consumer, brand, and access experiences through trusted healthcare benchmarks and expertise. Discover what’s ahead: qualtrics.com/news/qualtrics… #Qualtrics #FutureofXM

Personas are usually static. Synthetic persona modeling can help healthcare teams explore how different patient and member groups may respond before a decision reaches them using real experience context - never assumptions. #Qualtrics #FutureofXM

Healthcare XM will help identify patient experience risk, clinician burnout risk, care gaps, and safety risk while there is still time to act. #Qualtrics #FutureofXM

Welcoming to the stage our product leaders to show how Healthcare XM is built. Learn more: qualtrics.com/news/qualtrics… #Qualtrics #FutureofXM

Data alone isn’t the advantage. That comes from understanding what it means and acting fast enough in the moments that matter. @JasonMaynard shares how decades of experience intelligence can give AI the context to produce outcomes healthcare leaders and care teams can trust. #Qualtrics #FutureofXM

Traditional journey maps have limitations. As @JasonMaynard shares, the next era of XM helps organizations test decisions before acting, anticipate what comes next, and deliver trusted outcomes while there is still time to make a difference. #Qualtrics

“One size fits none.” Patients, care teams, and health systems experience the same moments from different perspectives. Closing the Experience Gap starts by connecting those perspectives and understanding the person in front of you. #Qualtrics

Our CEO @JasonMaynard shares his vision for how we will deliver trusted outcomes across health systems and organizations. Watch it live: linkedin.com/events/thefutur… #Qualtrics

“Experience is the business.” Our CEO @JasonMaynard opens the Healthcare Executive Summit by looking at the Experience Gap between what people expect and what organizations deliver. Watch live: linkedin.com/events/thefutur… #Qualtrics

We’re live in Nashville for the Future of XM Healthcare Executive Summit! Healthcare leaders are here to see what’s possible with our XM Data & AI Platform. Watch live: linkedin.com/events/thefutur… #Qualtrics