OFFICIAL UPDATE: OCTOBER 2ND TRANSFER DELAYS
Dear Valued Customer,
On October 2nd, an industry-wide service disruption affected several banks, resulting in delays in crediting some beneficiaries.
We would like to clarify that the disruption did not originate from Moremonee. At Moremonee, our transfers are processed instantly.
However, delays may occur when a receiving bank experiences challenges in crediting beneficiaries. Your transaction Session ID serves as a reference for tracing and verifying that your transfer was processed.
All affected funds had been with the receiving banks since October 2nd.
Driven by our commitment to you, we proactively engaged and followed up with the receiving banks to ensure that every affected beneficiary received their funds.
We are pleased to confirm that all affected transactions have now been successfully settled, and all beneficiaries have been credited.
Your trust means everything to us, and we remain committed to providing you with a seamless, reliable, and secure banking experience.
Moremonee 💛
Grow Wealth, Not Worries.