Replying to @thetrainline
@thetrainline the last few times I have used you the adding to Wallet on your emails hasn't been there. Can you fix it please!
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Hi, Can you do the following in the set order, log out, uninstall the app, restart your device & then install the app. Please come back to me if you're still having difficulty accessing the app after following the above guidance. Thanks, ~Cat
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Replying to @thetrainline
Which app? This is nothing to do with the trainline app as wallet passes are links in your email that open in Safari and then in Wallet. It never touches your app at all.

Feb 24, 2025 · 12:02 PM UTC

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Replying to @NeilThompson
Can you share a recent transaction ID with me, you'll find this on your My Account page. Feel free to DM this if you'd prefer. Thanks, ~Cat x.com/messages/compose?recip…

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062743433659
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Replying to @NeilThompson
Please share your account details in here > bit.ly/3rf0WDB and I’ll see what we can do. Thanks, ~Lorcan

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