one of the lessons we’re learning building agents in healthcare is that automating a full workflow is key
lots of agent demos show part of a workflow being completed by an agent. this can look interesting but in practice it’s more work for someone to have part of a workflow be agent native and the other part still requiring human input
the right practice here is building an agent that can complete something end to end and only escalate special cases for human review
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the EMRs building for the future are already moving this way and it’s going to be key for automating both clinical and non-clinical workflows
ultimately practices and patients will both benefit from agents taking on the tedious parts of healthcare
I'm often surprised by how many SNF / HHA operators complain about the simultaneous lack of APIs from their EHRs as well as those systems of records banning RPA or scraping from authorized vendors.
More operators need to become familiar with the the RTMS / PCC info blocking rulings and say:
We have a right to our patients’/prospective patients’ EHI; our staff already access and use it to make patient-specific admission/care/payment decisions; we have authorized X vendor to use it on our behalf; your existing API does not expose all of it; therefore permit controlled RPA for the uncovered EHI or provide another complete machine-readable method.
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