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Reliance Digital reply to NCH grievance to my defect phone: One+!service center team also inspected the device the scratch is a microscopic cosmetic defect. invisible without magnifying glass this cosmetic issue does not impact functionality and is not covered under warranty.
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my One+ nordce5 phone latent issue refused by one+, I awareness to my colleagues & 50 colleagues decided to stop buying One+ phones. All are saw my one+ rejection mails and how one+ treated to me in-my defective phone issue. My loss is not covered but this good move I think.
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Reliance Digital my National consumer helpline grievance regarding Oneplus ce5 phone defect refund issue not resolved even after 45 days recently closed my docket without resolution. This is lack of service and totally unresponsive.
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Yesterday my colleagues consult me regarding One+!phone purchase purpose. I explain and show the One+ reject my request for phone paint peel cosmetic latent defect, how treated oneplus in my genuine issue. My colleagues are aware immediately and skip to buy Oneplus
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Oneplus Service center reply:
OnePlus Exclusive Service Centre (owner)
Dear Srinvas P, We're sorry your had a bad experience. But know that we're trying our best to meet your expectations. Please tell us how we can improve and so that we can do better next time.
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I wish to approach consumer court soon regarding reject my request by Oneplus for my new one plus nordce5 phone latent cosmetic defect from manufacturing side. A lot of mental agony & disappointed to this 1st purchase of Oneplus. But Oneplus completely ignore my genuine request.
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We understand your concern regarding the two small marks visible near the flashlight ring area; however, after validation, the case has been categorized as a cosmetic issue and will be processed accordingly under the applicable policy guidelines.
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they are unable to conclusively determine that the condition was present at the time of dead on arrival, as it may also have occurred due to normal wear and tear or device usage. Therefore, this issue does not qualify for an exception or replacement under the applicable policy.
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Reply from Oneplus final
Thank you for your patience. We apologize for the inconvenience. As informed by the relevant team, they have carefully reviewed the images and details provided. The observed marks around the flashlight ring area appear to be minor cosmetic imperfections
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, @OnePlus_IN Brand new OnePlus phone's paint is peeling off just 15 days of normal use! Service center is rejecting replacement calling a clear latent manufacturing defect 'cosmetic damage'. Disappointing quality and support. Resolve this immediately.
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We sincerely regret that we were unable to provide the resolution you were hoping for. We appreciate your understanding and cooperation. Should you require any further assistance in the future, please feel free to reach out to us. Reply from Oneplus today.
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We understand and respect your decision. During our discussion, we informed you that the case would be closed, and you agreed to the closure while also expressing your disappointment with the outcome.
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Had the issue been present at the time of unboxing and reported accordingly, we could have explored the possibility of an exception review. As a goodwill gesture, we also offered an INR 500 voucher; however, you chose not to accept this option.
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We sincerely apologize forthe inconvenience you’ve experienced.After reviewing our records, we can confirm that our relevant team has already reached out to you on 2026-05-31 regarding this case. We informed you that paint peeloff is not covered under the standard warranty policy
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Still no response from Oneplus regarding my Oneplus nordce5 cosmetic issue paint improper latent defect
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I bought Oneplus nord ce5 8/256 phone after 15 days i found paint improper finish/tiny scars at back on flashlight ring. This is latent defect. I contact retailer reliance digital madhurawada vizag store and Oneplus but they are rejected my request due to internal policy.
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Reply from Oneplus
Thank you for getting back to us. We understand your concern and apologize for the inconvenience. As informed by the relevant team, paint peel-off is not covered under the applicable warranty policy.
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Oneplus NEVER SETTLE caption 100% true in my Oneplus nordce 5 phone replacement issue regarding latent improper paint/scar of new device. I faced a lot of mental stress to this issue and purchase of Oneplus nordce5 phone.
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therefore, we are unable to proceed with a whole unit replacement. As an alternative, an INR 500 voucher was offered as a goodwill gesture; however, we understand that the offer was declined. The team has also informed you that the case will be closed from our end.
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