We’ve long said that all businesses are loosely functioning disasters, some of which happen to make money.
That includes the ones we invest in, the ones we passed on, the ones you've worked for, and frankly any organization made up of people.
It matters to us because the thing a business is missing (a marketing strategy, one key hire, a succession plan, time to think past next Tuesday) is usually the exact thing keeping it small.
(And the loosely functioning disaster-ness of it all is why we have so much respect for operators. Running a small business is a knife fight, day after day, and the people in it rarely get the credit they're due.)
ALT Definition card for Permanent Equity's term "loosely functioning disasters." "All businesses are loosely functioning disasters, some of which happen to make money. And, typically, the smaller the business, the more loosely it functions. All businesses lack something, and small businesses typically lack many things, which is why almost all small businesses stay small." This definition comes from "15 Years in the Trenches of SMB Acquisitions and Operations: 2022 Annual Letter."