We're here to make sure your @ProFlowers gifts are delivered on time & fresh so you never miss a special moment.
San Diego, CA
- Tweets 12,618
- Following 519
- Followers 800
- Likes 191
We’d really appreciate the opportunity to look into this. Could you email the order number and your contact information to communitymanager@ftd.com?
@ProFlowersCS I’ve been on hold for 40 min the 3 DOZEN roses I ordered and paid ALOT for somehow was delivered in the form of ONE DOZEN 😡😡😡 terrible customer service and I’m disputing the charges!!!
11
1
We apologize for the continued issue, Greg. Please email us at socialcs@sm.berries.com and we'll work with you on a resolution. -Kris
4
1
Hi Nicole, We apologize sincerely and will do everything we can to resolve this. Please email your order number to socialcs@sm.proflowers.com and we'll start looking into it right away. - Mark
1
Jeffrey, we apologize for any confusion - if this is for the FTD Sweet Spring Bouquet, that item is absolutely available for Sunday, and this is the reason for the Mother's Day surcharge. I hope this helps! -Shannon
4
Dbella we are so sorry if you were disappointed with an order. Please email socialcs@sm.proflowers.com and we will assist you posthaste. -Anders
1
Oh no! If you'll email us at socialcs@sm.proflowers.com we'll look into this right away and be back in touch quickly. -Andrea
1
I'm so sorry that your recipients vase was broken and that you are having a hard time with our customer service team. This is not typical of our service so my team would like to help. Please private message us your phone number and we will contact you promptly. -Mercedez
@ProFlowersCS on hold 30 minutes then told supervisor was too busy to talk to me about the broken vase they deleivered with the flowers I sent a friend. Spoke with 2 CS reps and cannot understand a word they say due to thick accents. I order flowers and get broken glass & no help
4
1
Andreas, we want to see this addressed as quickly as possible and to your satisfaction. Please private message us the order details. -Steven
2
Thanks for letting us know, Sharrieffa - we are so sorry to hear that, but are committed to resolving this. Please email your order number to socialcs@sm.proflowers.com - Mark
1
We're so sorry that happened, Kristen. Our email address is socialcs@sm.proflowers.com. If you'll send us your order number, we'll get this resolved as soon as possible. - Becki
We are so sorry to hear that. This certainly doesn't meet our standards. Please email your order number to socialcs@sm.proflowers.com and we'll get back to you as soon as possible with a resolution. Thank you -Raymond
1
We hear you, Melanie. Please email us with your order information at socialcs@sm.proflowers.com so we can assist you. -Alex
1
Oh no Michelle! If you'll email us at socialcs@sm.proflowers.com we'll look into this right away and be back in touch. - Allen
Oh no! If you'll email us at socialcs@sm.proflowers.com, we'll look into this right away and will resolve quickly! -Kris