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Geneva, Switzerland
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We’re aware some users are having trouble connecting to Proton services. We apologize for the inconvenience.
Our team is investigating, updates will be shared on protonstatus.com
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We’re currently experiencing residual hardware failures related to last week’s overheating incident. We’re operating at reduced capacity while our engineers bring additional infrastructure online. We apologize for the disruption and appreciate your patience: status.proton.me/incidents/l…
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Our analysis of the August 27 outage is complete, and the full post-mortem report from Proton's engineering team is now published on our blog: proton.me/blog/august-27-out…
We sincerely apologize to everyone who was affected by the incident, and thank you for your continued support.
We are currently experiencing a major outage affecting Proton's services. We're working as fast as possible to fully restore services. We apologize for any inconvenience.
Please follow updates on our status page: status.proton.me
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We are currently experiencing a major outage affecting Proton's services. We're working as fast as possible to fully restore services. We apologize for any inconvenience.
Please follow updates on our status page: status.proton.me
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Our efforts to bring back impacted services are now yielding results, and we're already accessible to some users.
Meanwhile, we are continuing recovery operations. Thank you for your patience.
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We have identified a critical cooling failure in one of our data centers. We're in the process of shifting traffic to our backups sites.
Thank you for your patience while the team is working to restore access asap.
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We are currently experiencing a partial outage affecting some of our users across some Proton services. We're working as fast as possible to fully restore services. We apologize for any inconvenience.
Update: Services have been fully restored and no data has been lost. We're continuing to monitor the situation.
Updates on our status page: status.proton.me/incidents/s…
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We’re aware of connection issues affecting some @ProtonVPN servers since ~05:00 UTC. Our engineers are working hard to resolve this as quickly as possible.
Apologies for the disruption to your day, and thank you for your patience! 💚
Track progress: status.proton.me/incidents/g…
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UPDATE: We have now identified the root cause of the issue, and all users should now be able to reconnect. If you are still unable to reconnect, please log out, and then back in, once you've done so, everything should work as usual.
For those of you interested in the details of this outage, we will update our Status page with more information later today.
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We are currently experiencing a partial outage affecting some of our users across all Proton services. We apologize for any inconvenience this may have caused you.
We're working as fast as possible to fully restore services. Updates on our status page: status.proton.me/incidents/w…
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We have resolved all service outages, and the situation has been stable for some time.
We have identified the root cause of the problem, implemented a fix, and are monitoring the results.
We are sorry for any inconvenience this downtime may have caused you.
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Again, we want to apologize for today's downtime, which impacted all Proton services, with Mail & Calendar experiencing extended downtime.
Our incident report is now on the status page for those of you who are interested in the root cause:
status.proton.me/incidents/w…
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We want to apologize for the now resolved downtime that some Proton users recently experienced, and the delayed status update.
No data has been lost, though some emails may be delayed.
See the full incident report on our status page: status.proton.me/incidents/t…
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We understand the frustration due to the delayed status page update. Due to upcoming holiday period, we are running on a reduced shift this week. All engineers were focused on understanding and fixing the issue. (1/2)
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The community team wasn't on call to share updates, since the team is small and resides on EU timezone. We're looking to hire a social media/community manager on US time zone asap, and if you know someone or are interested to join, please apply here: job-boards.eu.greenhouse.io/… (2/2)
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Proton Support retweeted
We are aware of problems in #Brazil w/ downloading #ProtonVPN from the iOS App Store (also impacting other VPNs). The problem is not on our end, but is an app store issue. Could be a bug, or #Apple implementing a secret censorship order.
Workaround and details here: status.proton.me/incidents/0…
ALT Brazilian flag next to the stylized image of the globe.
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To ensure that your traffic passes through servers and networks that we physically own, use Secure Core: protonvpn.com/support/secure…
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For more on physical security, see: protonvpn.com/features/physi…
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