Michael Sandoval is not talking about a chatbot.
He is talking about a platform that reads what a business already does. The data. The history of decisions. Then it takes the busywork off the people who know the work, so they stop being the courier between a server and a device in the field.
Cloud, edge, IoT. Centralized, decentralized. The handshake keeps changing. Generative and agentic AI sit on one small slice of that curve.