RingCentral@RingCentral

Global leader in AI–powered customer engagement ✨ For support, please visit @ringcentralcare.

 Belmont, CA
ringcentral.com
Joined June 2009
15,156 Photos and videos
The next evolution of autonomous #AIAgents is here: Meet AIR Pro 👋 AIR Pro (AI Representative) is a voice-first, omnichannel #AIAgent platform that automates interactions, streamlines operations, and drives measurable outcomes. See it in action: ringcentr.al/4ro1Fiz.
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#AI is rewriting the #contactcenter agent's role ✍️ Jeff Canter, RingCentral's Chief Customer Officer, breaks down what that job actually becomes when AI handles the routine and human agents can step into the complex calls where their unique skills are needed.
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Real-time agent coaching can make the difference between a good customer call and a great one. RingCX's Supervisor Dashboard gives #CX leaders the visibility to monitor interactions and step in to provide guidance when it matters most: ringcentr.al/4xC9w00.
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AI transformation starts with the humans behind it. Episode 3 of AI Changemakers is live — featuring Scarlet Wheeler, Jessica Carstens, and Brandon Mulnix. Three industries. Three real challenges. Read their stories: ringcentr.al/4dH3xPg.
Graphic highlighting RingCentral's three new AI Changemakers, who are reshaping work with AI.

ALT Graphic highlighting RingCentral's three new AI Changemakers, who are reshaping work with AI.
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82% of all #customerservice interactions occur via voice, either as the first touch or as the escalation point. Consumers are more willing to talk to an AI voice agent than you'd think. @RGareiss explains why #voiceAI is where #CX investment is heading.
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The most impactful #customerexperiences of the future will be built on #AIagents and humans working together. RingCX brings both into one place to make that possible: ringcentr.al/4r1eq3T.
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When patients need help, they don’t want to wait on hold. AI Receptionist (AIR) answers every call instantly, helping patients get the support they need while freeing up your front desk. That’s work magically simplified with AIR. 🦄 ringcentr.al/4j8XJ4J
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Workforce managers have always had a key role to play in #contactcenter strategy. Now, #AI is finally giving them the time to fully focus on it instead of admin work. Todd Cotharin, RingCentral's GM of Workforce Management, on how the #WFM role is evolving ⬇️
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Small business owners wear a lot of hats and don't have time to dig through every customer call or message to figure out what needs their attention next 🧢🎩 We’re putting those conversations to work inside @AnthropicAI Claude for Small Business. More: ringcentr.al/4cGlugK.
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The leaves aren’t the only thing piling up this fall 🍂 RingCentral’s latest @G2dotcom results are in: 🍁 724 reports 🍁 176 product badges 🍁 33 #1 rankings Plus, RingCentral AI Receptionist (AIR) debuted at #2 in AI Voice Assistants! Safe to say, fall looks good on us. 🧡
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Most businesses are sitting on a goldmine of conversation data, and now we’re making that data accessible and actionable in the LLMs your teams already use 🙌 Today we're announcing a plugin for ChatGPT and MCP connectors for Claude! Available now: ringcentr.al/4AnDo23.
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When #NFL teams need communications that never fumble, they turn to RingCentral 🏈 Football is officially back, and we’re proud to support the @HoustonTexans, Detroit @Lions, and Baltimore @Ravens. Good luck to our customers as they kick off another season! #NFLKickOff
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RingCentral has been named to @BusinessInsider America's Most Innovative Businesses 2027 list! 🎉 Here’s to pushing boundaries, driving innovation, and delivering meaningful outcomes for our customers. Congratulations to our entire team! 🧡 ringcentr.al/4xDBbxq
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Are call handoffs leaving your team without the context they need? AI Receptionist transfers calls with the full details of the caller’s request, so team members can stay informed and deliver accurate responses. See how AIR powers smarter transfers: ringcentr.al/4c6KtcF.
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Scaling AI across the #contactcenter without losing the human touch is the challenge every #CX leader is facing. RingCentral’s Andy Watson, Jeff Canter, Todd Cotharin, and Ryan Mulholland share where to start.
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AI tools and human agents are still operating in separate places in most contact centers. The gaps between them are where #CX breaks down. RingCentral's John Finch on how #AgenticAI native to RingCX is closing that divide.
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Three years in a row 🧡 RingCentral just earned the 2026 Tech Cares Award from @TrustRadius! This one belongs to our people!
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The New York @Mets have drafted RingCentral to modernize fan engagement and ticket sales with our industry-leading business communications solution. Let's go Mets! 🔵🟠 Read the full announcement: ringcentr.al/3V6WXLx. #RingCentralCustomer #LGM
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The #AI challenges that retail businesses face look nothing like healthcare’s roadblocks, just as FinServ’s AI priorities aren't the same as tech’s. Analyst @arnoldjon breaks down how a few key industries are navigating AI at scale: ringcentr.al/4xmnPWl.
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Destination Pet's offshore call center couldn't keep up across 160+ locations, leaving pet families on hold when it mattered most. RingCentral AI brought 24/7 support in-house and transformed the care experience for every pet 🐾 ringcentr.al/4gG77ew.
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How much time do you spend on post-event production? ⏳ Probably too much. There’s a better way. AI Creator Lab and Content Composer in RingCentral Events handle clipping and content creation so you can focus on what’s next: ringcentr.al/4wU8wUq.
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