Business Advisor | Industry Analyst | Writer | CEO #CX #tech #ITSM Podcast: Reach Your Do Point® bit.ly/4rLryZL
South Carolina, USA
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I’m not sure what you are saying, @LeeJCarey
Mission critical redundancy does not mean having a pet in the home office. @RoyAtkinson
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Roy Atkinson retweeted
Marie Clark's desire was to help people. She reached her Do Point® when she knew she wasn't helping. Hear her story on Reach Your Do Point®.
Full video: piped.video/Uwr-fUpLVec?si=CjzQ…
Audio only: iheart.com/podcast/966-reach…
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Roy Atkinson retweeted
Businesses have reset their ACDs from 1 800 GET-HELP to 1 800 GET-LOST. @RoyAtkinson
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Roy Atkinson retweeted
Agentic AI in ITSM: 5 Ways Agentic AI Is Transforming the IT Service Desk
itsm.tools/agentic-ai-in-its…
A new @itsm_tools article from Taylor Halliday of Ravenna
#ITSM #AI #ITsupport #ITservicedesk
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Roy Atkinson retweeted
BUILT TO WIN buff.ly/aBe2xPM What separates orgs that win from those that wander is a customer-centric culture: where customer needs and perspectives are woven into every decision, process, and behavior. This is a playbook for turning culture into competitive advantage.
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Roy Atkinson retweeted
Simplicity, Service, and the Discipline of Asking Why
itsm.tools/service/
A new @itsm_tools article by @SophieDanby that shares key points from a conversation between Christian Nissan and @jour_civil
#ITSM #service #ConversationswithGiants
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Roy Atkinson retweeted
Top 50 Global Thought Leaders and Influencers on Culture 2026 buff.ly/ZkopE37 Thank you @Thinkers360!
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So good to hear corners by name (Beau Rivage, Massenet, etc) instead of 1,2, etc. #MonacoGP #F1 @MrSteveMatchett
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