The only time I have ever lost my luggage while flying for work.
There was an oscilloscope in my checked luggage!
I called the airport every day and fought with them over the phone to locate my luggage.
Took a week!
Restoring from backups isn't necessarily going to be a free pass in the ICS/OT.
Even restoring from a golden backup in a critical environment, any engineer worth their mustard is going to insist on functional testing prior to putting their license on the line.
Just saying.
I decided a long time ago that
As a policy we are not resetting SCADA passwords or MFA without both the requester and administrator being in the SCADA office together.
You are not deploying a ICS/OT specific firewall to the IT/OT boundary.
There should be no ICS/OT protocols going across this boundary.
If you have ICS/OT protocols going across this boundary you have bigger issues than the correct firewall.
I like to start my ICS/OT network switch hardening process by...
Not using a Cisco switch.
After selecting a purpose made industrial switch it's a piece of cake to finish off the hardening process.
Our identity provider went down this morning.
Which meant nobody could access:
Slack.
Email.
VPN.
The help desk.
Our incident-management system.
Or the company status page.
The status page was also behind SSO.
So we had successfully centralized authentication to the point where an authentication outage removed every method we had for telling employees there was an authentication outage.
I spent 20 minutes walking around the office carrying a whiteboard that said:
SSO IS DOWN
STOP REBOOTING YOUR LAPTOP
The CTO asked why we didn't have an external status page.
Security reminded him they made us put the external status page behind SSO last year.
We're designing a new emergency communications plan now.
Current leading technology:
a bigger whiteboard.
You can't do effective ICS/OT security from behind a desk.
You have to put on some steel toes and leave the office.
Visit operations.
Walk down the plant(s).
Get to know managers, operators and the various trades.
Put eyes on the situation.
Had a vendor add sim cards to devices even after we said not too.
We removed the sims, disconnected the cell antennas and caped the SMA ends with terminator caps.