Connected service on every channel. Service that never sleeps. Need help? Contact @AskSalesforce for support.
San Francisco, CA
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A rising MTTR looks like a ticket problem. Usually it's a skills gap three systems away.
Watch Coworker for IT and HR Teams find it, then push the fix to the team over @SlackHQ.
Watch the full demo at #DF26: sforce.co/4yYQHnX
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Mostrar Voz a Formulario, pero en español. 💡
@salesforce Field Service's Voice to Form is now available in:
🌎 English
🌍 Spanish
🌏 German
🌎 French
🌍 Japanese
🌏 Italian
Learn more in the Field Service Keynote at #DF26: sforce.co/4iLsaOr
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It's time for a Dreamforce debrief.
Bradley Condon is hosting fellow Serviceblazers for an unfiltered panel to unpack this year's biggest takeaways, favorite sessions, and announcements.
Join us Sept. 28 at 2 p.m. ET / 11 a.m. PT.
Save your spot: sforce.co/3TkgnME
#DF26
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Setting up a help agent used to mean months of data prep. Casey, your Help Agent, simplifies it. ⚡
Drag in your knowledge: articles, PDFs, URLs, no pre-processing. Add a phone number and Casey is live on voice too.
Watch the full setup at #DF26: sforce.co/4yf07vy
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Service Cloud retweeted
Dreamforce 2026 in one word: unforgettable 🎬
Relive the biggest moments, boldest ideas, and the energy that made this year one for the books: sforce.co/4rrbOwA
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"It felt like talking to a real person."
That's what people said about Casey, your Help Agent.
Natural conversation. Heard every word. Even mid-interruption.
Learn more: sforce.co/4hp3JUK
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10/10. Would Dreamforce again. ✨
#DF26 photo dump: Service Cloud edition. 📸
Watch it again and again on Salesforce+: sforce.co/4rlv8v5
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ICYMI: IT & HR Service was a star in the Dreamforce Main Keynote. 🌟
Check out all the innovation in the IT & HR Keynote, available on-demand: sforce.co/4xHxuWY
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Felix, your Field Ops Agent is the teammate in your pocket. 📱
Inside our new mobile experience, Felix preps your team with Conversational Briefs and lets them complete forms hands-free with Voice to Form.
Learn more about Felix: sforce.co/4gZZ9xd
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Scheduling Agent 2.0 is here. 📍
20 years of scheduling optimization, now supporting more scheduling scenarios and determinism.
Dig into Scheduling Agent: sforce.co/4xv1YuS
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ICYMI: Field Service & Operations shared some new innovations during the Dreamforce Main Keynote.
Get the details in the Field Service Keynote: sforce.co/4yGqFFK
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"It's the highest honor that my profession entails."
@Vonage Partner Alliance Executive Sean Lewis' hands are still shaking after joining #LifeWithGoldie at #DF26.
Connect with Sean in the Serviceblazer Community on @SlackHQ: sforce.co/3zgxG7g
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✨ Golden Hoodie Alert ✨
Congratulations to @Vonage Partner Alliance Executive Sean Lewis for his commitment to his peers on the frontline and the customers they serve.
Welcome Sean to #LifeWithGoldie! 🎉
#DF26
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Setup menus are a maze. 🤔
With AIforce, the traditional setup capabilities behind Casey and Service Cloud Contact Center are now available as Skills, the kind that interfaces like @claudeai can actually use. 💡
Learn more about AIforce: sforce.co/4rdEokO
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Casey, your Help Agent, is ready out of the box. ✅
Account updates. Human escalations. Built from years of customer and help.salesforce learnings. Full visibility into performance from day one.
Learn more about Casey: sforce.co/4rgP3ez
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Service Cloud CMO Annie Weinberger has the latest from Dreamforce. ✨
Summed up in a word: Innovation. 🚀
Get all the details in the Service Keynote. Watch live or on-demand: sforce.co/4iCwqzL
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ICYMI: Service showed up big in the Dreamforce Main Keynote.
Watch it on-demand and dive into the customer service innovation: sforce.co/4ywYBom
#DF26
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Introducing Coworker for IT and HR Teams:
🔹 It surfaces relevant context that’s grounded in your org's data.
🔹 It spots trends and recommends solutions.
🔹 It orchestrates subagents so you don’t have to manage complexity.
Learn more: sforce.co/4j6eVb2
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Meet Paige, your IT & HR employee agent. 👋
Paige resolves 75% of employee requests with full autonomy: one agent, one conversation, no tickets, no dead ends.
Learn more: sforce.co/3UUvGvZ
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#DF26 is now. 🎉
Service. Field Service. IT & HR Service. Serviceblazers. It's all here.
Watch in-person or on Salesforce+: sforce.co/4xwmWK7
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