⚠️ Unplanned: Login and spaceship.com website access issues for users in China Today, on September 28, we are experiencing issues where users from China may be unable to log in to their Spaceship account or access our website. We know this may cause some inconvenience, so we're doing everything we can to fix it promptly. Thanks for your patience! As a workaround, you can try switching to a different network or turning off your VPN, if you are using one. In the meantime, please contact our support team if you have any questions or concerns.

⚒️Update: Unfortunately, the issue has recurred. We are doing our best to resolve it as quickly as possible.

⚠️Unplanned: .SHOP domains DNS is unavailable Today on September 24, we are facing intermittent issues with .shop domains DNS resolution, where DNS queries do not go beyond Registry nameservers. As a result, .shop domains may fail to resolve. The issue has been escalated to the Registry for the investigation. We know this may cause some inconvenience, so we're doing everything we can to restore the service promptly. Thanks for your patience! In the meantime, please contact our support team at spaceship.com/about/contact-… with any questions or concerns you have.

⚠️Unplanned: .SHOP domains DNS is unavailable Today on September 24, we are facing intermittent issues with .shop domains DNS resolution, where DNS queries do not go beyond Registry nameservers. As a result, .shop domains may fail to resolve. The issue has been escalated to the Registry for the investigation. We know this may cause some inconvenience, so we're doing everything we can to restore the service promptly. Thanks for your patience! In the meantime, please contact our support team at spaceship.com/about/contact-… with any questions or concerns you have.

⚒️ Upcoming maintenance On September 24th, 2026, the Registry of .AD, .BARCELONA and .CAT domains will be performing scheduled maintenance. ⏰Duration (5 hours): 08:30 AM – 01:30 PM UTC 04:30 AM- 09:30 AM EDT Domain availability checks, registrations, renewals, updates, and WHOIS may not be possible throughout the maintenance window. DNS service will continue functioning normally. Please allow time until the maintenance is finished, and then feel free to modify your existing domains or register new ones. Thank you for your patience and understanding.

⚠️ Unplanned: Issue with contact details. Today, September 24, we are experiencing issues with confirming contact details for domain registrations/invoices. Our team is working to resolve the issue as soon as possible. Unfortunately, there is no ETA at this time. We apologize for the inconvenience and appreciate your patience. Updates will be shared as soon as more information becomes available.

⚒️ Upcoming maintenance On September 24th, 2026, the Registry of .AD, .BARCELONA and .CAT domains will be performing scheduled maintenance. ⏰Duration (5 hours): 08:30 AM – 01:30 PM UTC 04:30 AM- 09:30 AM EDT Domain availability checks, registrations, renewals, updates, and WHOIS may not be possible throughout the maintenance window. DNS service will continue functioning normally. Please allow time until the maintenance is finished, and then feel free to modify your existing domains or register new ones. Thank you for your patience and understanding.

⚒️Update: the maintenance is in progress.

⚒️Upcoming maintenance On September 23rd, 2026, we will perform scheduled maintenance as part of the Spaceship NgDNS infrastructure improvements. ⏰Duration (25 minutes): 07:00 AM - 07:25 AM UTC 03:00 AM – 03:25 AM EDT DNS resolution will remain fully operational — all existing zones and records will continue to resolve without downtime. During the maintenance window, creating or updating DNS records, DNSSEC operations, creating or deleting zones, and connections between domains and products may be delayed for ~3–5 minutes. Newly registered domains will have their zones created with a matching delay on the authoritative nameservers. The deletion of external-domain zones before transfer to Spaceship will be delayed for the same period. Rest assured, after the maintenance is completed, all pending changes will be synchronized, and zone/record management will resume as usual. Thank you for your patience and understanding.

⚠️ Unplanned: Issue with contact details. Today, September 22, we are experiencing issues with editing contact details for domain registrations/invoices. Our team is working to resolve the issue as soon as possible. Unfortunately, there is no ETA at this time. We apologize for the inconvenience and appreciate your patience. Updates will be shared as soon as more information becomes available.

⚠️ Update: Temporary issues with Email support Today, on September 22, we are facing issues with the support email platform. As a result, the Email requests sent to our support team might be received with a delay on our side. We know this may cause some inconvenience, so we're doing everything we can to restore the service promptly. Thanks for your patience! In the meantime, please contact our support team via Live Chat at spaceship.com/about/contact-… with any questions or concerns you have.

⚠️ Unplanned: Issue with SellerHub notices Today, on September 21, we are experiencing issues with SellerHub notices. Notifications on our side may be delayed or not delivered, which can affect response times in SellerHub. Direct email communication between buyers and sellers continues to function as expected. Our team is working to resolve the issue as soon as possible. Unfortunately, there is no ETA at this time. We apologize for the inconvenience and appreciate your patience. Updates will be shared as soon as more information becomes available.