Trying to claim a refund for 2 months now. Payment authorised on 4 Oct. STILL HAVEN'T RECEIVED. Phone line to CS cuts off the call & I'm dealing with non committal emails. WHAT A SHAME @British_Airways. WHY DO YOU TREAT YOUR CUSTOMERS THIS WAY? @watchdog what are my rights?

For all those misanthropes out there, behold your new dating app: #Hater. An app that pairs you up on what you hate bit.ly/2kJq2tf

@adrienne_p poor madge it was awful! What a pro though eh ;-)

@adrienne_p ahhhhhh I love you adie xxxxxxx

Back online, let's get some research done, all in the name of work!