We are a leading AI-driven business transformation company. We work with iconic brands worldwide.
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From music streaming and robotic surgery to near-supersonic travel and self-healing PCs, the world's boldest innovators are scaling at breakneck speed. okt.to/xztrBT
And behind every breakthrough is an unseen force making growth possible.
Discover how Sutherland acts as the digital scaffolding for global disruptors, building the AI, automation, and operational backbone that turns visionary ideas into resilient enterprises.
#AI #DigitalTransformation #AgenticEnterprise #WSJLeadershipInstitute okt.to/tXlGL7
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When service levels drop, most providers hire. We redesign. okt.to/vTHD2J
AI-led autonomous support = fewer incidents, faster fixes, measurable outcomes. Still scaling headcount to fix IT? There's a better way.
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The future of F&A goes beyond efficiency.
Sutherland Named a Challenger in the 2026 Gartner® Magic Quadrant™ for Finance and Accounting Business Process Outsourcing
Sutherland is named a Challenger in the 2026 Gartner® Magic Quadrant™ for Finance and Accounting BPO.
Explore what’s shaping the next era of intelligent finance operations.
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𝗜𝘀 𝗔𝗜'𝘀 𝗷𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗲𝗿 𝗿𝗲𝗮𝗹𝗹𝘆 𝗷𝘂𝘀𝘁 𝘁𝗼 𝗱𝗲𝗳𝗹𝗲𝗰𝘁 𝗰𝗮𝗹𝗹𝘀? okt.to/vhkpRu
John Robb from Salesforce makes the case for a bigger role: AI that captures context and equips human agents with better information, so every interaction, human or automated, gets faster and better.
𝗕𝗲𝘁𝘁𝗲𝗿 𝗔𝗜. 𝗕𝗲𝘁𝘁𝗲𝗿-𝗲𝗾𝘂𝗶𝗽𝗽𝗲𝗱 𝗵𝘂𝗺𝗮𝗻𝘀. 𝗕𝗲𝘁𝘁𝗲𝗿 𝗖𝗫.
🎥 Watch the full Sutherland + Salesforce conversation on demand.
#Agentforce #CustomerService #Salesforce #CXStrategy
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When Oracle ERP programs fall short, the first instinct is often to blame the platform. okt.to/mKhs6z But Oracle usually isn't the problem.
Over time, organizations accumulate:
• Process fragmentation
• Customization debt
• Data inconsistency
• Manual workarounds
The result isn't a failed ERP. It's an ERP that delivers less value than it should. We call this the ERP Value Gap.
Before planning the next transformation initiative, it's worth asking: Where is your ERP quietly leaking value?
Tell us in the comments.
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Witnessing over 100 passionate runners at Foodathon 5.0 on East Coast Road was inspiring. As a Gold Sponsor, Sutherland's participation extended beyond the event itself, supporting a cause that aligns strongly with our commitment to corporate citizenship and community impact. Proud of everyone who showed up, laced up, and ran.
#RunForZeroFoodWaste #DrivingOutcomes
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Life and retirement insurers need innovation that works in production, not just in pilots. ISG recognizes Sutherland as a Leader for its end-to-end digital TPA operations, proprietary digital assets and ability to deliver production-scale outcomes. Download Report: okt.to/vRpoGN
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We have been elevated to one of the Salesforce Priority AFCC Partners (Tier 1) and have been included in the Salesforce Managed Partner Portfolio Program. Join Sutherland at Dreamforce 2026 (okt.to/10nHeK) to explore how Composable CX, Agentforce Contact Center (AFCC), Headless 360, and enterprise-wide agentic enablement can help organizations modernize service, extend Salesforce intelligence across digital experiences, and move AI from pilots to measurable business impact.
#AgenticAI #CX
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𝗠𝗼𝘀𝘁 𝗢𝗿𝗮𝗰𝗹𝗲 𝗘𝗥𝗣 𝗽𝗿𝗼𝗯𝗹𝗲𝗺𝘀 𝗱𝗼𝗻'𝘁 𝗵𝗮𝘃𝗲 𝗼𝗻𝗲 𝗿𝗼𝗼𝘁 𝗰𝗮𝘂𝘀𝗲. okt.to/k05Du3
A close delay might trace back to reconciliation gaps, inconsistent master data, workflow design, or a workaround nobody's documented. Fix one thing in isolation, and another constraint usually surfaces.
𝗧𝗵𝗮𝘁'𝘀 𝘄𝗵𝘆 𝗘𝗥𝗣 𝗿𝗲𝗺𝗲𝗱𝗶𝗮𝘁𝗶𝗼𝗻 𝗰𝗮𝗻'𝘁 𝗯𝗲 𝗮 𝘀𝗶𝗻𝗴𝗹𝗲 𝗳𝗶𝘅. And it's why AI doesn't solve the problem either — it amplifies whatever instability is already there.
Our latest article breaks down the reset: Stabilize → Optimize → Futureproof, and the AFSA methodology that turns it into an executable, continuous discipline.
Swipe through to read the full breakdown.
#OracleERP #ERPModernization #AIReadyOperations okt.to/0Td5ne
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𝗪𝗵𝗮𝘁 𝗰𝗼𝘂𝗹𝗱 𝗮 ~𝟮𝟬% 𝗱𝗿𝗼𝗽 𝗶𝗻 𝗵𝗮𝗻𝗱𝗹𝗲 𝘁𝗶𝗺𝗲 𝗺𝗲𝗮𝗻 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗲𝗿?okt.to/nIlCAU
Alamelu Subramanian shares how a Day-in-the-Life Agent session with a healthcare client, followed by a unified Service Cloud + live chat rollout, gave agents a full 360° customer view and cut both handle time and call volume by ~20%.
𝗥𝗲𝗮𝗹 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻. 𝗥𝗲𝗮𝗹 𝗻𝘂𝗺𝗯𝗲𝗿𝘀.
🎥 See the full transformation story on demand.
#ROI #CustomerExperience #Healthcare #Salesforce #Agentforce
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Accessibility isn't a checkbox. It's a commitment. For millions of people, everyday digital experiences still come with barriers, whether it's navigating a website, completing a support call, or simply being understood.
At Sutherland, we believe closing that gap takes more than meeting compliance standards. It takes empathy, intent, and solutions designed around real human needs.
This is what our leaders like Raj Nair believe — authentic accessibility means creating digital experiences that are genuinely usable and meaningful for every community we serve, not just accessible on paper.
Link to Sutherland Accessibility Suite - okt.to/K81RYH
#Accessibility #CustomerSupport
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How do you fix IT management across 180+ markets and 21 global offices?
One Fortune 500 tech giant found the answer in AI-powered predictive monitoring: okt.to/ebRCsd
70% less downtime. 50% lower hardware costs. 20% higher FCR. Here's how
#AI #ITOps #DigitalTransformation
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Healthcare is changing fast, and the pressure on revenue cycle teams is real. At Becker's Health IT + Digital + RCM Show 2026 (okt.to/sliEhw), we will talk through how AI is actually being put to work in RCM, in the day-to-day operations that decide financial performance.
Meet the Sutherland team and compare notes on AI adoption, transformation, and end-to-end RCM that moves the numbers.
Find us in Chicago, September 14–17.
#Healthcare #RevenueCycleManagement
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Sutherland was honored to welcome H.E. Prime Minister Mostafa Madbouly and an Egyptian government delegation to our Alexandria office.
The visit offered an opportunity to showcase the growth of our operations in Egypt, from 65 employees when we began in 2010 to more than 6000 today, and importantly, the talent and capabilities that support clients around the world.
Alexandria remains an important part of Sutherland’s presence in Egypt, with our teams supporting global enterprises across a range of industries, including energy.
We remain committed to investing in talent in Egypt, creating meaningful career opportunities, and continuing to grow our presence in the country.
#Sutherland #Egypt #Alexandria #DrivingOutcomes
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As rehabilitation and care become more adaptive, personalized, and increasingly patient-led, the role of AI-driven therapeutics is being redefined. okt.to/qHxWic
At Sutherland, these journeys are grounded in real human need. We bring together software, hardware, and machine learning to build solutions that meaningfully improve patient outcomes.
In our Wall Street Journal article, “The Hidden Engineering Behind Healthcare’s AI Breakthroughs,” we explore how technology can restore human capability while ensuring trust and clinical-grade reliability at every step.
#HealthcareAI #AI okt.to/8g0Y1y
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We are heading to SuperReturn US West 2026!
Visit us at Booth #3 to explore how our AI-powered research helps asset managers and PE firms strengthen valuation and portfolio oversight. Don't miss our panel discussion, "Mid-Market Momentum: Driving Growth and Value Creation," featuring our Global Head of Research, Vikas Verma.
okt.to/w6hDyP
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AUM growth is no longer translating into proportional revenue, as fee compression and rising data, technology, and talent costs continue to squeeze asset management margins. Traditional cost-cutting is reaching its limit.
The next phase of efficiency won't come from simply cutting costs or adding standalone tech, it requires a fundamental redesign of research and operational workflows.
Explore why structural margin pressure demands a shift to integrated, workflow-led operating models, and how Sutherland helps asset managers connect data, AI, and operations to reduce complexity and maximize ROI.
okt.to/aBtWYc.
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Autonomous networks don’t have an AI problem.
They have a trust problem.
AI agents can already detect faults, connect events and recommend action. But scaling that autonomy takes something deeper: trusted data, clear decision boundaries and governance built for machines that can act.
That is the shared point of view from Sutherland’s Jay Naillon and Snowflake’s Sreedhar Rao in their new co-authored piece for The Fast Mode.
A Sutherland + Snowflake perspective on what it will really take to move autonomous networks from ambition to operations.
okt.to/bluPYw
#AI #AIinTelecom #AutonomousNetworks
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Cloud ERP promised standardized processes, greater agility, and faster innovation. Yet Gartner reports that 70–80% of ERP programs still fall short of their expected ROI. okt.to/E5jU0m
The problem is rarely a lack of capability within Oracle. More often, value remains trapped behind:
• Years of customization
• Fragmented business processes
• Inconsistent data
• Complex legacy integrations
The conversation must move beyond ERP implementation to continuous optimization. Because lasting business value is created not when the platform goes live, but when the processes, data, and operating model around it continue to evolve.
Has your organization made that shift, or is ROI still stuck at implementation?
#OracleERP #ERPModernization #AIReadyOperations
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Adding AI to your contact center doesn't make it AI-native. okt.to/8G0NSb
Alamelu Subramanian explains why real transformation starts with redesigning the workflow — deciding where AI takes over, where human empathy still matters, and how the two hand off seamlessly.
Redesign before you automate.
🎥 Watch the Sutherland + Salesforce conversation on demand.
#CXTransformation #AgenticAI #WorkforceOfTheFuture #Salesforce
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