Who should be accountable when harmful content is created, amplified, and allowed to spread online?
At a time when online harm is becoming more complex, accountability cannot stop at asking what users post. It must also examine the systems, features, and decisions that can enable harmful content to reach more people.
This was one of the perspectives TechSocietal brought to the Multistakeholder Dialogue on Online Safety and Platform Accountability convened by the Centre for Journalism Innovation and Development (CJID).
During the panel session, From Evidence to Action: Strengthening Online Safety and Platform Accountability, our Legal and Policy Program Officer, Jessica Eni, highlighted the need for platforms to conduct meaningful risk assessments before introducing new features, strengthen moderation systems, and provide effective remedies when users report violations.
Jessica also raised an important concern about whether automated moderation systems adequately understand Nigerian languages, slang, and cultural contexts. When local realities are not reflected in these systems, harmful content can go undetected.
Our contribution reinforced an important point: meaningful platform accountability must reflect how online harm is experienced locally. Online safety cannot be effective when the technologies designed to keep users safe fail to understand the realities of the people they are meant to serve.