The official @TextNow customer care and support channel. For more online help visit: textnow.com/support Available 7 days a week from 10am - 5:30pm EST
Waterloo, ON & San Francisco
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We are aware of an issue that briefly impacted some users TextNow service. The issue has been resolved and all service is back to normal. Thank you so much for your patience.
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TextNow services impacted due to the widespread AWS outage have now been restored. Thank you for your patience.
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Hi there, thanks for bringing this to our attention/for reaching out to us! Will you please DM us if you haven't already, our support will assist you further.
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We have been made aware of an issue impacting Facebook logins with TextNow. We are currently working to resolve the issue as quickly as possible and will post updates here. Thank you for your patience as we resolve this. Stay tuned for more information.
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We have been made aware that there was a service interruption causing slight messaging delays. The issue has now been resolved.
Thank you for your patience.
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Update: Our service is back up and running. We apologize for any inconvenience and remain committed to offering you the best TextNow experience. Thank you! 💙
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Update: Calling service has been restored! 📞 You should now be able to make calls without issues. We’re still working on messaging and will keep you posted. Thanks for your patience.
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We have been made aware of an issue impacting some of our users. We are investigating and working on a solution as quickly as possible.
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The iOS app update issue has now been resolved and service should now be working. Thank you for your patience
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We are aware of an issue prompting iOS users to unnecessarily update their TextNow app. We are working to resolve the issue quickly and will provide an update shortly.
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Earlier this morning, some of our users may have experienced issues with sending messages, and/or logging in.
We're happy to report it's been resolved! If you're still not able to sign in or send a text, please DM us for further assistance 👌
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Hi there, thanks for bringing this to our attention/for reaching out to us! Will you please DM us if you haven't already, our support will assist you further.
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Some users may be experiencing slight delays with the service. We're working on a fix, and will continue posting here with any updates!
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The issue has been resolved. For anyone who tried activating your SIM, please try again at this time.
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We're seeing a potential issue with wireless activation at the moment. Please bear with us as we address it - we'll share an update here once it is resolved
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The system we use to provide chat support is currently experiencing an outage. Please DM us here or on Facebook with any support requests and we’ll do our best to help while we await for our provider to resolve this issue
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