Text
@Text_HQ

Dare service to be your biggest profit engine. #ServiceOnOffense

 Boston, MA
text.com
Joined July 2025
85 Photos and videos
Pinned Tweet
Text
@Text_HQ
Sep 18
Your store can close sales without you. Watch the AI Agent do it live: text.com/try-ai-agent/ #ecomm #ecommerce #Shopify
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Nuvoo didn't just automate support. They made it proactive. Their AI Agent spots buying intent before customers even ask, and turns it into a sale.👇
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See exactly what Nuvoo did to get these results: text.com/customers/nuvoo/

Nuvoo Drives 70% of Chat Sales With AI Agent | Text.com

How a top-ranked customer service team turned chat into an always-on sales channel with Text, growing AI Agent sales by 432% and driving 70% of chat sales.

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Nuvoo grew AI Agent sales by 432% in just four months, and now 70% of their chat sales close without a human ever stepping in.
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Read the whole story: text.com/customers/nuvoo/

Nuvoo Drives 70% of Chat Sales With AI Agent | Text.com

How a top-ranked customer service team turned chat into an always-on sales channel with Text, growing AI Agent sales by 432% and driving 70% of chat sales.

text.com
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If you're on a product team working in or around ecommerce, this is a must-go. Join us at #ProductCafe, where Text, @Allegro_Group and @Klarna will share how they're shaping ecommerce with AI. 📅 29.09.2026, 18:00–22:00 📍 Text, Wrocław, ul. Zwycięska 47
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Save your spot: luma.com/0v067mwh

New eCommerce - How AI Agents Are Rebuilding Online Shopping · Luma

🇵🇱 Polish below 🇬🇧New eCommerce — How AI Agents Are Rebuilding Online Shopping 📍 Text office, Wrocław 🗓 29 September 2026 ⏱ 18:00–22:00 🎟 Free event ·…

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Your highest-value customers, first in line. Always. Mark a customer VIP and their chats pin to the top. That status sticks to the customer, not just one chat, so it follows them across chat, email, and tickets. piped.video/yYBp2hKJ3BI?si=GqK9…

Mark VIP Customers And Keep Them At The Top

Try Text for free 👉 https://bit.ly/3M5UCwj📹 Subscribe ➡ https://b...

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Learn more: text.com/changes/mark-a-cust…

VIP Customers: Pin your best chats to the top

Mark a customer as VIP and their chats pin to the top of Chats, so whoever's on shift answers your most valuable customers first.

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"70% of our sales made through chat happen with the help of an AI agent." — Harri Hyvärinen, Customer Service Manager at Nuvoo, which sells refurbished computers across Finland, Sweden, and Germany.
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The AI agent started as after-hours coverage. Four months later, it was closing sales day and night. 432% growth in AI Agent sales 70% of all chat sales driven through AI Agent 98% AI Agent resolution rate.
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Read the full story: text.com/customers/nuvoo/

Nuvoo Drives 70% of Chat Sales With AI Agent | Text.com

How a top-ranked customer service team turned chat into an always-on sales channel with Text, growing AI Agent sales by 432% and driving 70% of chat sales.

text.com
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A visitor who spends six minutes on your pricing page isn't browsing. They're considering. Your @WordPress site is already bringing the right people in. Text integrates without code and makes sure they don't leave empty handed. piped.video/7EaLp9UbiPw

Turn WordPress Visitors Into Customers With Text | Text For WordPress

Try Text for free 👉 https://bit.ly/4y4jAzB📹 Subscribe ➡ https://b...

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Curious what we build text.com? Check this out piped.video/P925LBsVh7I?feature…

Text | AI Customer Service Engine That Drives Revenue

Your support team talks to more customers than anyone in your company. Text turns those conversations into revenue. Start selling through service.

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For years, Shep @Hyken has argued one thing: customer service isn't the department you call when something breaks. It's the business. Filip Jaskólski, CPO at Text, sat down with him to push it further. What happens when service stops just protecting revenue and starts creating it? The teams that figure this out first win. Episode dropping soon. #ServiceOnOffense @filipjaskolski
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What an amazing week. The best company-wide meeting to date… and this is only the beginning 🔥
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We're the Texters. Our clients generated $9.7M through chat in a single month. #ServiceOnOffense
Mariusz Cieply
@mariuszcieply
Jun 15
The builders at text.com
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Everyone talks about AI. Not everyone builds or converts with it. 90+ engineers joined us at the Text office to discuss what's working, what isn't, and what they're shipping right now. BRAVE AI Community Meetup #4 was worth staying late for! Thanks to Bartosz Lewandowski and Szymon Graczyk for sharing lessons from building AI products at Text, and to our guest, Szymon Chudy, for bringing fresh perspectives that kept the discussion going.
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At Text, we're using AI to help businesses turn conversations into revenue. It was great spending the evening with people building what's next! P.S. Something tells us we met a few future Texters along the way. If that's you, our careers page isn't a bad place to start. bit.ly/Text_careers

Careers at Text: Join A-Players in AI Customer Service

Join the A-players building AI customer service at Text. Explore open roles, grow your career, and apply for your dream job today.

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WhatsApp has more than 2 billion active users. Your customers are there too. Now you can integrate Text with your @WhatsApp Business account and unlock everything that makes service sell: AI agents, Routing, Automation, Conversation history Turn support into a revenue channel.
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