The Sims Direct Communications
@TheSimsDirect

Status Updates for the @TheSims Need Account / Help? Visit help.ea.com ESRB Rating T for Teen: Crude Humor, Sexual Themes & Violence, In-Game Purchases.

thesims.com/fixes
Joined May 2022
187 Photos and videos
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Update Timing for Console Players

Simmers, We want to share an important update for PlayStation and Xbox Simmers regarding The Gallery following the upcoming PC and Mac Base Game update on March 17. Consoles will receive this Base

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Quality of Life Roadmap 2026

The Sims 4: Quality of Life Roadmap 2026 Over the past 6 months, we’ve been sharing how we’re continuing to prioritize stability, performance, and acting on long-standing community feedback in The

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Important Update for Mod Users

Sul Sul, Simmers, We have an upcoming Base Game update on February 3 that will bring improved and expanded functionality to family trees, genealogy and relationship data. We're really excited to share

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Save File Investigation Recap and Early 2026 Plans

Sul Sul, Simmers! Over the past few months we’ve been sharing our progress with you as we work our way through concerns about save file issues, disappearing Lots, white screens, and loading problems.

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Community Update: Save File Investigations - November 2025

Sul Sul, Simmers! Our team’s been hard at work digging into the biggest save file headaches, from infinite loading screens to disappearing Lots, and we’re ready to share what’s new. With the help of a

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October Progress on Save File Issues

Sul Sul Simmers, In August, we shared our commitment to investigating concerns around save file corruption. Today, we’re updating you on the progress our dedicated team has made and the current

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The Sims 4 Base Game Update - September 18th

Today’s Sims 4 base game update brings new features and fixes ahead of the Adventure Awaits expansion launching October 2. Update Timing PC/Mac: Update available now. Console (PlayStation & Xbox):

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The Sims 4 Quality of Life Roadmap

Simmers, Our top priority is to provide a fun, positive experience for all players. We see your feedback on technical issues, and game performance, and we want to reassure you that your concerns are

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Community Concerns with Save File Issues

We’ve received questions from players with concerns about the For Rent Expansion Pack and save file issues in The Sims 4. Today we’re sharing a detailed update on this, but here’s a quick TLDR; We’ve

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